QBE accepts that changes needed to meet dispute resolution standards
ASIC concerned that lawyer-branded communications could intimidate complaining customers
Read More QBE accepts that changes needed to meet dispute resolution standards
Regulator news and government inquiries
6 new year resolutions to get your finances under control
New MoneySmart app helps people set and track financial goals
Read More 6 new year resolutions to get your finances under control
ACMA welcomes telcos’ comparative complaint data
Data on five major providers encourages competition on customer service
Read More ACMA welcomes telcos’ comparative complaint data
ASIC investigation leads to US-based firm refunding $1.5 million to Australian customers
Interactive Brokers will also fund to Financial Rights Legal Centre to provide an education program
Read More ASIC investigation leads to US-based firm refunding $1.5 million to Australian customers
ASIC crackdown stops another payday lender from overcharging consumers
Affected consumers set to receive close to half a million dollars in refunds
Read More ASIC crackdown stops another payday lender from overcharging consumers
Financial System Inquiry puts consumer welfare first – Consumer advocate urges Government to implement recommendations ASAP
Recommendations seek to improve ‘problem’ products such as payday lenders and consumer credit insurance
Read More Financial System Inquiry puts consumer welfare first – Consumer advocate urges Government to implement recommendations ASAP
ACCC reports on the comparator website industry in Australia
Watchdog concerned that poor conduct by portion of industry undermines consumer benefits
Read More ACCC reports on the comparator website industry in Australia
Financial System Inquiry backs need for stronger consumer protection
CHOICE says Murray delivers good news but unlikely to stop excessive surcharges
Read More Financial System Inquiry backs need for stronger consumer protection
ACCC takes court action against the CFMEU alleging secondary boycott and coercion
Union place a ban on concrete supplier as part of ongoing dispute with developer
Read More ACCC takes court action against the CFMEU alleging secondary boycott and coercion
Pensioners welcome action against funeral giant for misleading conduct
InvoCare changed contracts to force prior signups to purchase extra services
Read More Pensioners welcome action against funeral giant for misleading conduct
Report shows most consumers ‘guess’ insured value when choosing home insurance
ASIC reports set out areas for improvement in home insurance sales practices
Read More Report shows most consumers ‘guess’ insured value when choosing home insurance
ASIC concerns prompt NAB to correct misleading home loan claims
Claim about lowest rates lacked context
Read More ASIC concerns prompt NAB to correct misleading home loan claims