Telco survey suggests some consumers not exercising their right to complain
Up to one-third of consumers will not report a problem to their provider
Read More Telco survey suggests some consumers not exercising their right to complain
Regulator news and government inquiries
Money3 provides over $100,000 in refunds to consumers as ASIC’s payday lending crackdown continues
Watchdog considers high cost loans with one off payments unsuitable for vulnerable borrowers
Read More Money3 provides over $100,000 in refunds to consumers as ASIC’s payday lending crackdown continues
Calls to 1800 numbers from mobiles free of charge from today
Regulator acknowledges industry leadership
Read More Calls to 1800 numbers from mobiles free of charge from today
Coles to refund over $12 million to suppliers
Supermarket giant will join Food and Grocery Code
Read More Coles to refund over $12 million to suppliers
New Money Toolkit helps Australian women plan and manage their financial future
Higher degree of part-time work, longer life expectancy reveal need for tailored approach
Read More New Money Toolkit helps Australian women plan and manage their financial future
Report on debt collection industry reveals improvements, ACCC warns against non-compliance
65 million attempts to chase debt each year
Read More Report on debt collection industry reveals improvements, ACCC warns against non-compliance
ASIC concerns prompt Bank of Queensland to improve lending practices
Reliance on benchmark to estimate living expenses put low income consumers at risk
Read More ASIC concerns prompt Bank of Queensland to improve lending practices
Australian Financial Planning Solutions pays $10,200 penalty for misleading advertising
ASIC concerned that benefits of self-managed super funds overstated
Read More Australian Financial Planning Solutions pays $10,200 penalty for misleading advertising
ASIC report finds mechanisms behind no claim bonuses at odds with consumer expectations
Regulator also warns against ‘ratings protection’ add-ons
Read More ASIC report finds mechanisms behind no claim bonuses at odds with consumer expectations
Federal Court orders record penalty totalling $19m against payday lenders
Centrelink dependent customers sold “useless” credit insurance.
Read More Federal Court orders record penalty totalling $19m against payday lenders
Telemarketing opt-out register tops 10 million signups
Do Not Call project has become a model for establishment in other countries
Read More Telemarketing opt-out register tops 10 million signups
ASIC action on consumer leases leads to $230k worth of refunds
Appliance rental companies were operating without licenses required to protect consumers
Read More ASIC action on consumer leases leads to $230k worth of refunds