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With extreme weather continuing to affect large parts of Australia, the importance of insurance is larger than ever. Following on from CFA’s webinar on UK’s System for Flood Insurance, this webinar will examine measures to improve affordability and access of general insurance, including home & contents insurance.  December 7th 20221 – 2pm AEDT This event will…

Read More Webinar: Is Insurance an Essential Service? Promoting affordability & accessibility for all

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People should be empowered to come forward to expose problems of wrongdoing and fraud to their organisations, the authorities or the media, whistleblowing is one of the most effective ways to detect and prevent corruption and other malpractice. Unfortunately, reporting often comes at a high price: whistle-blowers risk their career, their livelihood and sometimes their…

Read More Whistleblowing – have your say

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The UK consumer organisation Which? has launched a campaign – Affordable Food for  All – because Which? says millions of families are skipping meals to survive the cost of living crisis and with the price of essential products soaring, supermarkets have a crucial role to play to help everyone. Which? also conducted a consumer survey…

Read More UK supermarkets asked to implement a 10 point action plan to improve food affordability

The Customer Owned Banking Association (COBA) has introduced a new industry Code of Practice that comes into effect today, with changes increasing protections for customers experiencing vulnerability including elder abuse, domestic violence and disability. The 2022 Customer Owned Banking Code of Practice replaces the 2018 version and was developed through an independent review by Phil…

Read More Vulnerable consumers supported by new Code of Practice for customer-owned banks

In light of rapid increases to the cost of living, the peak body for communications consumers has welcomed new measures announced in this week’s federal budget to improve the affordability of communications services and boost digital inclusion across the nation. This echoes calls made by the Australian Communications Consumer Action Network (ACCAN) to establish a…

Read More Affordability and digital inclusion measures welcomed by advocates

An Albanese Government initiative to help reduce the cost of insurance in communities at risk of natural disasters, will enhance mitigation measures and drive better outcomes for insurance holders. The Hazard Insurance Partnership and Strategic Insurance Project aims to address rising insurance premiums and help communities be better prepared for disasters. Federal Minister for Emergency…

Read More Federal Government to develop standard insurance definitions and review standard cover regime

ACCC Chair Gina Cass-Gottlieb has welcomed the Governor General’s recent appointment of Catriona Lowe as ACCC Deputy Chair and applauded the contribution of departing Deputy Chair Delia Rickard. Ms Lowe has been appointed for a five-year term from 27 January 2023 when Ms Rickard will finish her term after more than a decade with the…

Read More ACCC pays tribute to Delia Rickard, welcomes Catriona Lowe as Deputy Chair

Front: Amy Pereira (2022 mentee), Dana Beiglari (2022 mentee), Rebekah Sarkoezy (2021 mentee). Back: Roberta Grealish (2021 mentee), Franco Morelli (2022 mentee), Sarah Black (2022 mentee), Deb Shroot (2022 mentee), Elissa Freeman (Mentoring Program coordinator). Pictured at the 2022 Mentoring Program networking event in Sydney.

Expressions of interest for the 2023 CFA Consumer Advocacy Mentoring Program are now open, due by 1st November 2022. Please share this item with emerging leaders in your organisation who may be interested in applying for the 2023 program.  “Can’t thank you enough for running this excellent program. Becoming part of the wider consumer advocate network,…

Read More Apply to join CFA’s 2023 Mentoring Program

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A recent ASIC surveillance found that some fund managers must do more to ensure the investment performance representations in their fund’s marketing materials are appropriate.    This is a media release from the Australian Securities & Investments Commission (ASIC). It was originally published on 8th September, 2022. Thirteen responsible entities or trustees of investment funds have voluntarily…

Read More Managed funds amend their marketing following ASIC surveillance