Articles

Post thumbnail

Consumer advocacy groups have welcomed the Federal Government’s decision to open consultation on strengthening the mandatory Unit Pricing Code. Treasury has released a Consultation Paper on ways to strengthen the Retail Grocery Industry (Unit Pricing) Code of Conduct administered by the ACCC. The Code is a mandatory industry code of conduct made under Part IVB…

Read More Consultation Open to Strengthen Unit Pricing Code, Address Shrinkflation

News

The Council of Australian Life Insurers (CALI) has recently appointed Peter Kell to conduct and Independent Review of the Life Insurance Code of Practice (the Life Code).   As part of the Review, the Consumers’ Federation of Australia has been asked to select an appropriate organisation from our members to conduct a funded sector-wide submission to…

Read More Independent Life Insurance Code Review – Consumer Sector Submission

Here to Help

The Consumers’ Federation of Australia (CFA) is inviting suitable applicants to apply for the role of consumer representative on the Customer Owned Banking Code Compliance Committee (COBCCC). Details of the purpose and conditions of the role, including renumeration, are as follows: Purpose of the COBCCC Purpose of the Consumer Representative A Consumer Representative to the…

Read More Call for Expressions of Interest for new COBCCC Consumer Representative

Post thumbnail

Standards Australia are looking for the next generation of change-makers to join their team and make a difference.  Graduate Program This hands-on program gives graduates the opportunity to contribute to meaningful work. Through rotations across key departments, participants gain valuable experience and a deeper understanding of how we operate – More information and how to apply NEXTgen…

Read More Standards Australia Professional Development Programs – Applications Open Now

News

The Council of Australian Life Insurers (CALI) has recently appointed Peter Kell to conduct and Independent Review of the Life Insurance Code of Practice (the Life Code).   As part of the Review, the Consumers’ Federation of Australia has been asked to select an appropriate organisation from our members to conduct a funded sector-wide submission to…

Read More Consumer Sector Submission for Independent Life Insurance Code Review

Post thumbnail

A report released today (August 7 2025) by the Telecommunications Industry Ombudsman (TIO) finds telcos are failing to consistently support customers in financial hardship and, in some cases, are unintentionally causing or making financial stress worse. The report, ‘Keeping connected: Experiences of telco consumers in financial hardship,’ is informed by a review of over 900…

Read More New Report Shows Telcos Continue to Fail Vulnerable Consumers

News

The Board of Financial Counselling Australia (FCA) has announced co-CEO, Peter Gartlan, is stepping down effective from 30th September 2025. Peter has worked at FCA since 2020 and became co-CEO in February 2024. “We thank Peter for his leadership, dedication, and the impact he has had on our organisation throughout his tenure as co-CEO and prior…

Read More Peter Gartlan to Step Down as Co-CEO of Financial Counselling Australia

office, business, accountant-620822.jpg office, business, accountant-620822.jpg

Home internet and mobile connectivity are now considered essential by the vast majority of Australians. Price is the number one factor when choosing a plan, yet few people are actively checking the market for a better deal.  These are some of the key insights from the new Consumer Sentiment Tracker, commissioned by the peak communications…

Read More Most Consumers Consider Communications an Essential Service

Black computer screen reading 'security' in blue with cursor hovering over word

The Metaverse, an innovative complex virtual environment that’s emerging as the next online frontier, is fraught with risks to children including online bullying, grooming, and identity theft. The new landmark Australian standard AS 5402:2025 Children’s Safety in the Metaverse provides a framework for advancing children’s safety in the Metaverse with a focus on privacy and accessibility.…

Read More Landmark Standard to Empower and Protect Children in the Metaverse

change, arrows, clouds-948024.jpg change, arrows, clouds-948024.jpg

At the 2025 ACCC National Consumer Congress the Consumers’ Federation of Australia, with help from CPRC’s Chandni Gupta, was proud to present our Consumer Advocacy Award for the best consumer advocacy campaign or project of the past year. The nominees this year were: 1.    10 Successes of the National Scams Campaign – scams are a huge…

Read More Centrepay Reforms Take Home the 2025 Consumer Advocacy Award

Post thumbnail

Australia’s peak communications consumer body, ACCAN, has welcomed news that Optus will pay one of the largest consumer law penalties in Australian history – a $100 million fine, subject to court approval, for unconscionable conduct. ACCAN CEO Carol Bennett said, “Unconscionable conduct is a high bar and one that Optus has spectacularly surpassed in its behaviour…

Read More Optus Admits to Unconscionable Conduct, Advocates Welcome ACCC Action but Highlight Need for Strong Telco Regulation