Law

Consumer Protection

The Parliamentary Joint Committee on Corporations and Financial Services is conducting an inquiry into the wholesale investor test for offers of securities and the wholesale client test for financial products and services in the Corporations Act 2001. This is a very important inquiry for consumers because: The inquiry’s Terms of Reference, submissions, etc. are available here.…

Read More Consultation on Inquiry into the Wholesale Investor and Client Tests in the Corporations Act

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The number of consumer complaints in Western Australia relating to studio photography businesses has risen sharply in 2024, prompting Consumer Protection to issue a warning. Last year, eight complaints were received, with similar numbers seen in 2022. Eight complaints have already been received this year with issues raised including potential misleading and deceptive conduct, harassment…

Read More Consumer Protection Warns Against ‘predatory’ Studio Photographers

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New laws regulating Buy Now, Pay Later (BNPL) have been announced today. Consumer groups respond as follows: Quotes attributable to Stephanie Tonkin, CEO of Consumer Action Law Centre “We welcome the Albanese Government’s new laws that regulate Buy Now, Pay Later as credit and introducing consumer protections. “Every day we speak to people in financial…

Read More Consumer Groups Welcome New Credit Regulations for Buy Now, Pay Later

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Consumers generate data in almost all aspects of their lives as many activities that were once anonymous are now subject to detailed data collection, such as restaurants that require customers to order via a QR code and input personal details. The latest Digital Platform Services Inquiry report published today, highlights that consumers are generally unaware how much…

Read More Latest ACCC report finds consumers lack visibility and choice over data collection practices

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The 14 recommendations of a Senate Select Committee inquiry into supermarket prices included several aimed at increasing the transparency of retail grocery prices for consumers. These recommendations included (in Recommendation 9 ) that: The Australian Government amend the Unit Pricing Code made under the Competition and Consumer Act 2010, so that supermarkets are required to:…

Read More Senate Supermarket Inquiry Recommends Grocery Price Transparency

Law Cases

The Australian Travel Accreditation Scheme (ATAS) is an industry scheme that sets standards for signatory travel agencies and tour operators. ATAS is administered by the Australian Travel Industry Association (ATIA). Under ATAS, businesses maintain a complaint handling process that is easy and free to access. Where complaints are unresolved, they can be escalated to the…

Read More Non-Economic Loss Now Part of Travel Complaints Scheme

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The independent panel reviewing the 2020 General Insurance Code of Practice (Code) hasreleased the first of two consultation papers and is calling for written submissions from the public.The independent three-member panel, chaired by former APRA Deputy Chair Helen Rowell, isseeking feedback on the practical operation of the Code and relevant external developmentsincluding: Ms Rowell encouraged…

Read More Independent Code of Practice Review call for Written Submissions

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On 20 March 2023, the Parliamentary Joint Committee on Corporations and Financial Services commenced an inquiry into the wholesale investor test for offers of securities (Section 708 of Chapter 6D of the Corporations Act 2001) and the wholesale client test for financial products and services (Sections 761G & 761GA of Chapter 7 of the Act) (referred…

Read More Inquiry into Wholesale Investor and Wholesale Client Tests