Law Archives - Consumers' Federation of Australia

21 March , 2025

Draft for the new Aviation Customer Rights Charter may be weaker than the consumer law

Today [12/03/2025], CHOICE is releasing its submission to the Federal Government’s consultation on the draft Aviation Customer Rights Charter (the Charter). While the draft Charter represents an important step in the right direction, it needs more work to give consumers clear, comprehensive and strong rights when flights don’t go to plan. “The draft Charter may…

17 March , 2025

Time to scrap ‘consumer protection’ rules that don’t protect consumers

Australia’s peak communications consumer body, ACCAN, has today called for the weak and ineffective industry-drafted Telecommunications Consumer Protections (TCP) Code to be scrapped in favour of robust and enforceable industry standards that better protect Australian consumers. Communications are an essential service – yet the rules which exist to protect communications consumers are failing in their…

14 February , 2025

Advocates welcome scam laws, but highlight need for reimbursement

Consumer advocates say the passing of the Scams Prevention Framework (SPF) fills a gaping hole in the law and in time should protect many Australians from falling victim to the scourge of scams. But thousands of future victims -many of whom will lose everything to sophisticated scams- have an uphill battle for redress. “I am…

15 January , 2025

Joint Submission Urges Law Reform and Mandatory Industry Action

This is a joint submission made on behalf of:• Consumer Action Law Centre• CHOICE• The Australian Communications Consumer Action Network• Financial Rights Legal Centre• Super Consumers Australia• Financial Counselling Australia• Westjustice• Consumer Credit Legal Service WA Our organisations are pleased to have the opportunity to provide our feedback to the Senate Economics Legislation Committee. We…

16 December , 2024

Win for Consumers and Advocates as ASIC Sues HSBC Australia, Alleges “widespread and systemic” failings

HSBC Bank Australia Limited (HSBC Australia) failed to adequately protect customers scammed out of millions of dollars, according to documents filed by ASIC in the Federal Court today. ASIC alleges HSBC Australia failed to have adequate controls in place to prevent and detect unauthorised payments and failed to comply with its obligations to investigate customer…

12 December , 2024

Bar and Accounting Professional Standards Schemes Open for Comment and Submissions

Public comment and submission is now open for the Victorian Bar, Western Australian Bar, and Chartered Accountants Australia and New Zealand’s proposed Professional Standards Schemes. A professional standards scheme is a legal instrument that limits the occupational liability or damages that can be awarded against a member of the association to whom a scheme applies.…

16 October , 2024

Consumer Advocates Welcome Government Announcement on Unfair Trading and Consultations

The two major consumer protections announced today -the ban on unfair trading and consultation on penalties for breaches by traders and service providers of the consumer guarantees under the Australian Consumer Law- will help create a fairer marketplace for all Australians. That’s the verdict of Consumer Action Law Centre CEO Stephanie Tonkin who welcomed the announcement from…

2 October , 2024

Advocates Welcome Establishment of ‘equal access’ Costs Model for Federal Discrimination Law Claims

The Justice and Equity Centre welcomes the passing of the Australian Human Rights Commission Amendment (Costs Protection) Bill 2023, which establishes an ‘equal access’ costs model for federal discrimination law claims. This is a reform we proposed with our partners at Grata Fund, to improve access to justice for people who have endured sexual harassment or discrimination…

25 July , 2024

Next step towards merger reform for a more competitive economy

The Albanese Government has released draft legislation to reform Australia’s merger rules and boost competition and productivity in our economy. The reforms will make merger approval system faster, stronger, simpler, more targeted and more transparent. Following extensive consultation, the draft legislation released today sets out the legal framework for the new system which will commence…

25 June , 2024

Government Accepts All Recommendations to Strengthen Food and Grocery Code

The Albanese Government will strengthen the Food and Grocery Code of Conduct, accepting all recommendations of a recent independent review into the Code as part of a wide?ranging cost?of?living crackdown on anti?competitive behaviour in the food and grocery sector. This is about getting a fair go for families and a fair go for farmers. Our…

19 June , 2024

Advocates Call for Stronger Action on Power of Attorney Laws to Prevent Elder Abuse

Federal, state and territory governments must take stronger action to stop the scourge of elder abuse, including urgently reforming Power of Attorney laws, says COTA Australia, the nation’s leading advocacy organisation for older people. The call comes as the world marks World Elder Abuse Awareness Day on 15 June. COTA Australia Chief Executive Officer Patricia…

17 June , 2024

Consultation on Inquiry into the Wholesale Investor and Client Tests in the Corporations Act

The Parliamentary Joint Committee on Corporations and Financial Services is conducting an inquiry into the wholesale investor test for offers of securities and the wholesale client test for financial products and services in the Corporations Act 2001. This is a very important inquiry for consumers because: The inquiry’s Terms of Reference, submissions, etc. are available here.…