independent reviews

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The general insurance industry continues to struggle meeting claims handling timeframes according to the latest report from the General Insurance Code Governance Committee (CGC). The Annual Data and Compliance Report, published today, highlights more than 45,000 claims handling breaches of the industry Code of Practice in the 2022-23 reporting period, an increase of 16%. Chair…

Read More Insurers Continue to Struggle Meeting Claims Timeframes

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The independent panel reviewing the 2020 General Insurance Code of Practice (Code) hasreleased the first of two consultation papers and is calling for written submissions from the public.The independent three-member panel, chaired by former APRA Deputy Chair Helen Rowell, isseeking feedback on the practical operation of the Code and relevant external developmentsincluding: Ms Rowell encouraged…

Read More Independent Code of Practice Review call for Written Submissions

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The Insurance Council of Australia (ICA) has appointed a Review Panel to conduct an independent review of the 2020 General Insurance Code of Practice. As part of this, the ICA is providing resourcing to the Consumers Federation of Australia (CFA) for the preparation of joint consumer submissions and engagement with the review.
Please send expressions of interest to info@consumersfederation.org.au by c.o.b. Thursday 7 March 2024. If this date is difficult, please contact CFA Chair

Read More Seeking CFA member to prepare joint consumer submissions to the Independent Review of the 2020 General Insurance Code of Practice

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Original media release from the Attorney-General’s media centre (27/02/2024). The Australian Government has commenced an independent review of Australia’s Credit Reporting Framework. Australia’s credit reporting system plays an important role in assessing eligibility and suitability for credit and in reducing the risk of financial harm to consumers, as well as protecting the privacy of individuals…

Read More Independent Review of Australia’s Credit Reporting Framework Commences

Original media release by the Insurance Council of Australia (14/11/2023). An Independent Review of the 2020 General Insurance Code of Practice will be undertaken by an eminent three-person panel with backgrounds in consumer advocacy, financial regulation and the insurance industry, the Insurance Council of Australia (ICA) announced today. The Code sets out the minimum standards…

Read More Independent Review of the 2020 General Insurance Code of Practice