Everyday Consumer

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Last year scammers stole close to $34 million collectively from people who identified as culturally and linguistically diverse (CALD), people with disability, and Indigenous Australians. This is an Australian Competition & Consumer Commission (ACCC) media release, originally published on 10th June, 2021. Figures from the ACCC’s latest Targeting Scams report released earlier this week shows losses to the…

Read More Culturally and linguistically diverse community lose $22 million to scams in 2020, reports from Indigenous Australians up by 25 per cent

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CFA has joined with serval public health and consumer organisations in calling for the Australian Government to prioritise the health of Australians and New Zealanders as they consider reforms to redesign the food regulatory system for Australia and New Zealand. The joint statement says the current review of the system: Will set the foundation for…

Read More Public health and consumer organisations call for food regulatory reform to put the health of Australians and New Zealanders first

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Australians lost over $851 million to scams in 2020, a record amount, as scammers took advantage of the pandemic to con unsuspecting people, according to the ACCC’s latest Targeting Scams report released today. The report compiles data from Scamwatch, ReportCyber, other government agencies and 10 banks and financial intermediaries, and is based on more than 444,000 reports.…

Read More Scammers capitalise on pandemic as Australians lose record $851 million to scams

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The Morrison Government is supporting businesses to innovate, grow and minimise compliance costs while maintaining stringent safety standards for consumer products and related services. The Government in consultation with Consumer Ministers will look to develop amendments to the Australian Consumer Law (ACL) and associated legislation which would allow the adoption of trusted overseas product safety…

Read More Adopting Trusted Overseas Product Safety Standards

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Electricity is something we all use every day and take for granted. But according to Safe Work Australia risk of death or injury from electricity is strongly linked to where and how it is used. Consumers Federation of Australia (CFA) supports representatives to Standards Australia Technical Committees working on the development of electrical energy standards and ensuring the consumer…

Read More Safety and electricity

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The United Nations encourages worldwide awareness and action to protect our environment. Consumers’ Federation of Australia (CFA) has identified the environmental impact of services and products as a priority for participation on Standards Australia Technical Committees as part of the CFA Standards Project.  CFA representatives are involved in standards development on Biodiversity and other environmental issues such as  Environmental Management,…

Read More World Environment Day – 5th June 2021

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The UK’s financial services conduct regulator, the Financial Conduct Authority (FCA), wants “higher level of consumer protection in retail financial markets, where firms are competing vigorously in the interests of consumers”. A key part of this is a new ‘Consumer Duty’.  The consultation proposes:  a new Consumer Principle that provides an overarching standard of conduct; and  a set of Crosscutting Rules and four Outcomes that…

Read More UK’s Financial Conduct Authority proposes a new “consumer duty” – is it needed in Australia?

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The federal government is seeking comments on an exposure draft of a new grocery unit pricing code to replace the current code which sunsets on 1 October 2021. The exposure draft, explanatory information, and the outcomes of the review that started in late 2018, are available here. The closing date for comments is Monday 14…

Read More Draft new federal grocery unit pricing legislation released for comment

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Consumer Action has welcomed the Victorian Government’s announcement today that it is banning high-pressure sales tactics like unsolicited door-to-door sales and cold-calling to protect people from being taken advantage of by energy retailers. The Victorian Government has also announced plans to ban door-to-door sales of solar panels through the Solar Homes Program. This is a Consumer Action Law Centre media release, originally published on 25th…

Read More Tougher rules banning aggressive energy & solar sales a big win for all Victorians

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On Monday 12 April, Consumers’ Federation Australia (CFA) and the Australian Competition & Consumer Commission (ACCC) co-hosted the Consumer Advocacy Showcase & Award, in the final online session for the 2021 ACCC National Consumer Congress. The Showcase celebrates effective and good practice within consumer advocacy. The joint-winners were Fiona Guthrie, with Who’s Making Australians Bankrupt?; and Matthias Oldham, with Junk Insurance…

Read More CFA & ACCC Consumer Advocacy Showcase & Award Winners

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Thousands of customers on a standing offer contract across New South Wales, South-East Queensland and South Australia will share in over $65 million of bill savings in 2021-22 following the Australian Energy Regulator (AER) today releasing the final Default Market Offer (DMO). This is an Australian Energy Regulator media release, originally published on 27th April, 2021. The final…

Read More Electricity Customers on a standing offer will share in over $65 million of bill savings

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Australians have already lost over $288,000 to vehicle scams in the first quarter of this year, more than all losses reported to Scamwatch in 2019, and scammers have now begun impersonating defence personnel to con their victims. This is an ACCC media release, originally published on 27th April, 2021. In a vehicle scam, scammers post fake…

Read More Losses to car ad scams climbing