ACCC logo
The Australian Competition and Consumer Commission has instituted proceedings against Excite Mobile Pty Ltd, alleging false and misleading conduct and unconscionable conduct in providing mobile phone services across Australia. Excite Mobile is also alleged to have used undue coercion in attempts to obtain payment for mobile phone services.
Read More ACCC takes action against Excite Mobile
Post thumbnail
Commonwealth, State, Territory and New Zealand Ministers responsible for fair trading and consumer protection met in Adelaide, South Australia, on 9 December. Read the latest in the Joint Communique : Meeting of Ministers for Consumer Affairs.
Read More Ministers welcome improvements to the Australian Consumer Law
CFA member CHOICE has accepted an appointment to sit on the newly-formed Retail Council of Australia to ensure consumers have a seat at the table when it comes to discussing reforms to the retail industry.
Read More Consumers have a seat on new retail reform body
CFA member CHOICE reviews the work of the Forum on Food Regulation’s response to the independent Review of Food Labelling. Half-baked they say!
Read More CHOICE gives food labelling changes mixed review
The Commonwealth Consumer Affairs Advisory Council has released a discussion paper on gift cards. Restrictive expiry dates and other terms and conditions have been raised by Choice and consumer affairs agencies. Consumers have also lost when issues become insolvent.
Read More Are gift card terms and conditions too tough for consumers?
Consumer Action Law Centre logo
The Australian Consumer Law’s unfair contract terms provisions are set to be tested in the Victorian Civil and Administrative Tribunal (VCAT) after CFA member, the Consumer Action Law Centre issued proceedings against internship and work experience agency Borch Leeman on behalf of one of its clients. As well as the alleged unfair contract terms, Consumer…
Read More National unfair contract terms and consumer guarantees to be under the spotlight
ACCC logo
Consumer guarantees became Australia-wide law on 1 January this year. Find out how they can protect consumers when buying goods or services this Christmas
Read More Know your shopping rights: consumer guarantees
Every year, hundreds of Australians are seriously injured using items they believed to be safe, and some people die. With warmer weather people dig out products they have used for months, which may pose risk injury.
The ACCC’s online campaign seeks to ensure this summer is a safe one.
Read More ACCC campaign for a safe summer
Mandatory grocery unit pricing was introduced in 2009. While an important victory for consumers, consumer groups remain concerned that unit prices are insufficiently legible and prominent for many consumers, concerns that have been confirmed in a recent survey.
Read More Unit prices – are they legible and prominent?
ACCC SCAMwatch is advising consumers to watch out for this year’s twelve scams of Christmas.
Scams occur all year round but scammers prey on people’s generosity and vulnerabilities at this time of year.
Read More The twelve scams of Christmas
A new survey suggests key improvements are needed to improve the legibility and prominence of unit pricing in Coles and Woolworths supermarkets to help more consumers better compare the costs of everyday groceries.
Read More Supermarket pricing system needs birthday boost
CFA member CHOICE says the Federal Government has failed to put the best interests of Australian consumers first on nutrition labelling, in its position released ahead of the 9 December meeting of food and health ministers. Almost a year since the report of the independent Food Labelling Review, Parliamentary Secretary for Health, Catherine King, today…
Read More Federal failure on front of pack food labelling