Saving Brazil’s ‘Marco Civil da Internet’ could set the standard for web users worldwide
A petition calls for the end of business-led amendments
Read More Saving Brazil’s ‘Marco Civil da Internet’ could set the standard for web users worldwide
Telecommunications and Internet
Leaked documents take the axe to consumer rights
Trans Pacific Partnership draft includes provisions for criminalisation of consumer piracy
Read More Leaked documents take the axe to consumer rights
Don’t let fake travel reviews spoil your Christmas getaway
CHOICE warns against hotels giving themselves a pat on the back
Read More Don’t let fake travel reviews spoil your Christmas getaway
ACCAN’s national survey reveals the way we communicate
The good news is that bill shock and complaints have dropped
Read More ACCAN’s national survey reveals the way we communicate
National Relay Service upgrade adds real-time calls for hearing impaired
ACCAN welcomes much-needed service enhancement
Read More National Relay Service upgrade adds real-time calls for hearing impaired
Consumer complaints to Telco Ombudsman at a five-year low
Victoria records the highest rate of complaints
Read More Consumer complaints to Telco Ombudsman at a five-year low
Buyer beware: tips for global roaming
9 million consumers signed to Do Not Call Register
“An overwhelming endorsement of its effectiveness”
Read More 9 million consumers signed to Do Not Call Register
The need to enhance communications in remote communities
ACCAN report on life without mobile coverage
Read More The need to enhance communications in remote communities
Telcos should set complaint reduction targets: ACCAN CEO
Customer service lags behind less developed nations
Read More Telcos should set complaint reduction targets: ACCAN CEO
The digital exclusion blues: down and out of touch
ACMA tells Telstra “you’ve been warned”!
ACMA formally warns Telstra for TCP Breach on global roaming charges despite Telstra acting to remedy the problem
Read More ACMA tells Telstra “you’ve been warned”!