Communications Alliance has released the long awaited Telecommunications Consumer Protections Industry Code (DR C628:2011) code and now invites public comment. According to Communications Alliance:
The Code sets out obligations on suppliers to establish appropriate community safeguards in the provision of telecommunications services to residential and small business customers. The Code specifies minimum requirements for consumer sales, service and contracts, billing, credit and debt management, customer transfer, complaint handling and compliance.
The revised Code proposes enhanced obligations on suppliers in all areas of the code, especially in the areas of advertising, the provision of pre-sales product information, the introduction of mandatory usage notifications, and complaint management. It also establishes a body to oversee the new framework for compliance with the Code.
Copies of the Draft Code can be obtained here from Communications Alliance:
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