AGL fails to address key consumer concerns
Energy retailers should focus on more than competition: Consumer Action
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CUAC
Rising water prices will hit households
CALC and CUAC want affordable payment plans and improved access to concessions
Read More Rising water prices will hit households
Should we be concerned about energy retail market concentration?
CUAC discusses problems re vertical integration and lack of price difference
Read More Should we be concerned about energy retail market concentration?
Time for action in high-rise energy re-selling market
Customers of re-sellers miss out on critical consumer protections
Read More Time for action in high-rise energy re-selling market
Do energy sales practices harm consumers?
CUAC calls for research on potential financial harm and consumer aligned marketing
Read More Do energy sales practices harm consumers?
Energy Review Regime Effectively Ignores Consumers
An SCER report has found that the current energy review regime fails to meet its goals of being fair and balanced.
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Electricity Prices Require Government Response
Consumer groups call for changes to price setting rules and hardship provisions following significant price increases.
Read More Electricity Prices Require Government Response
Time for Energy Sector Reform
CUAC hopes that the current reviews in the energy sector will lead to change.
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The consumer experience of door to door energy sales in Victoria
Post thumbnailA paper released by the Consumer Utilities Advocacy Centre (CUAC) examines Victorian consumers’ experiences of door-to-door energy sales in Victoria, and outlines CUAC’s policy positions on door-to-door sales.
Read More The consumer experience of door to door energy sales in Victoria
Consumers the losers as competition tribunal sides with power companies – yet again.
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Victorian households are staring down the barrel of yet another electricity price hike after the Australian Competition Tribunal (ACT) overturned significant aspects of the ruling of the energy industry’s independent regulator.
Read More Consumers the losers as competition tribunal sides with power companies – yet again.
Consumer group calls on energy companies to bring down complaint numbers
Consumer groups have reacted to a record number of complaints to Victoria’s Energy and Water Ombudsman by calling on energy companies to commit to a target of significant reductions in complaint numbers.
Read More Consumer group calls on energy companies to bring down complaint numbers
Productivity Commission reconfirms need for national consumer advocacy and research
The Productivity Commission’s report on its Inquiry into Australia’s Urban Water Sector is a mixed bag for water consumers, but it strongly endorses the need for consumer advocacy on water policy and on consumer policy generally.
Read More Productivity Commission reconfirms need for national consumer advocacy and research