Standards

21 June , 2012

Take action to end door to door marketing

CFA Member Consumer Action (CALC) has launched a petition to ask energy retailers to do the right thing and voluntarily stop door to door selling.

6 June , 2012

Is consumer benefit missing from regulation analysis?

CALC has urged the Productivity Commission to place more focus on consumers in Regualtory Impact Analyses.

24 May , 2012

Punk Jobs ordered to refund $1150 to unhappy job seeker

The Victorian Civil and Administrative Tribunal (VCAT) has ordered Punk Jobs to repay $1150 to a dissatisfied customer who alleged he was mislead and that Punk Jobs failed to deliver promised services.

17 May , 2012

Payday lender’s advertising potentially misleading or in breach of consumer credit laws

A Money3 advertisement boasting that no loan application will be refused has raised the ire of Consumer Action which has asked the ASIC to investigate.

10 May , 2012

Linked credit case could cast doubt on more NAB student loans

The Consumer Action Law Centre has lodged a complaint with the Financial Ombudsman Service against the NAB and is seeking to have its client’s NAB student loan terminated.

30 April , 2012

Consumer guide to common problems in private colleges and training institutions

In response to consumer Consumer Action has published a guide to common problems, how to avoid them and where to get help.

17 April , 2012

Consumer Action calls on Energy Market Commission to ease energy bills by proceeding with rule-change

In a submission lodged yesterday, the Consumer Action Law Centre called for the Australian Energy Market Commission to proceed with an energy rule change that would put downward pressure on household energy bills.

5 April , 2012

Energy retailers urged to end to door-to-door sales

CFA member, the Consumer Action Law Centre has challenged Australia’s energy retailers to put an end to door-to-door energy sales.

14 March , 2012

Gift card reform needed: consumer groups

Consumers need longer expiry dates, protection where retailers become insolvent and provision for change up to $10.

8 March , 2012 6 comments

Consumer group says Cash Converters’ processes need formal investigation

The Consumer Action Law Centre has asked the Australian Securities and Investment Commission (ASIC) to undertake a formal investigation into the internal dispute resolution processes of Cash Converters, Australia’s biggest payday lender.

6 March , 2012 0 comments

Ombudsman asked to consider lending practices of payday loan provider

CFA member, Consumer Action is lodging another dispute against a high profile payday loan provider.

21 January , 2012 0 comments

Consumers the losers as competition tribunal sides with power companies – yet again.

Victorian households are staring down the barrel of yet another electricity price hike after the Australian Competition Tribunal (ACT) overturned significant aspects of the ruling of the energy industry’s independent regulator.