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Households can look forward to the long promised but often delayed benefits of smart meters following the Victorian Government’s decision to go ahead with the rollout, due to be completed by the end of 2013. The decision, along with the additional safeguards announced by the Hon. Michael O’Brien, Minister for Energy and Resources, means the…

Read More Public education the key to realising the benefits of Victoria’s smart meter rollout

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The Australian Consumer Law’s unfair contract terms provisions are set to be tested in the Victorian Civil and Administrative Tribunal (VCAT) after CFA member, the Consumer Action Law Centre issued proceedings against internship and work experience agency Borch Leeman on behalf of one of its clients. As well as the alleged unfair contract terms, Consumer…

Read More National unfair contract terms and consumer guarantees to be under the spotlight

The Consumer Action Law Centre has welcomed the finding from a parliamentary committee of inquiry that Australia’s responsible lending laws don’t sufficiently protect consumers from harmful payday loans. However, the Centre said it was disappointed the inquiry hasn’t supported a cap on the cost of credit, and it has called on the Government to stay…

Read More Committee’s report shows responsible lending laws aren’t enough

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CFA member the Consumer Action Law Centre has expressed disappointment with the Government’s initial response to the National Disaster Insurance Review (NDIR) Panel’s report which it labelled as ‘indecisive’. While the Centre welcomed moves towards a system which would see more Australians covered by flood insurance, it raised concerns about the proposed ‘opt out’ model and has lamented the lack of tangible interim measures in the Government’s response.

Read More Stronger response needed to ensure consumers are protected in times of disaster

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The Consumer Action Law Centre has welcomed the Federal Government’s ban on credit providers making unsolicited credit card limit increase offers to customers, but believes that ambiguity in the regulations governing the ban will see credit providers attempt to evade and undermine it. The Centre has also warned that the Government will need to respond quickly to any such attempt if it wants to maintain the integrity and effectiveness of the ban.

Read More Consumer Action warns government that new credit card regulation may require running repairs