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ACCC Chair Rod Sims has welcomed today’s Government announcement that Liza Carver has been appointed as an ACCC Commissioner for a five?year term, starting on 1 March 2022. This is a media release from the Australian Competition & Consumer Commission (ACCC). It was originally published on 29th November, 2021. Ms Carver brings significant legal and consumer experience to the…
Read More Liza Carver appointed to ACCC
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The independent committee that monitors the Insurance Brokers Code of Practice (the Code) offers key industry insights and guidance in its newly published Annual Data Report for 2020. This is a media release from the Insurance Brokers Code Compliance Committee (IBCCC). It was originally published on 2nd December, 2021. The Insurance Brokers Code Compliance Committee (the Committee) has…
Read More Exploring the ‘why’ of Compliance and the need for culture shift
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The ACCC is calling for funeral businesses to review their contracts and pricing practices to ensure they comply with consumer and competition laws, in a new report on the funeral services industry. This is a media release from the Australian Competition & Consumer Commission (ACCC). It was originally published on 2nd December, 2021. The report, released today, highlights key issues of…
Read More Funeral industry practices raise consumer concerns
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A new survey of financial counsellors about the impact of buy now pay later (BNPL) on their clients is a wake up call to the community about this new form of debt. This is a media release from Financial Counselling Australia . It was originally published on 6th December, 2021. The report’s title says it all: It’s credit, it causes…
Read More New report shows buy now pay later debt is causing significant financial stress
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Joint campaign from WEstjustice and CHOICE improves landlord insurance recoveries processes WEstjustice and CHOICE have secured insurance industry commitments to stop the practice of unfairly pursuing renters for accidental damage. This change means that no renter in Australia should receive a bill for accidental or unintentional property damage to the homes they rent. All major…
Read More Insurers stop renter robodebt and commit to minimum standards to protect tenants
International Volunteer Day
International Volunteer Day (IVD) mandated by the UN General Assembly, is held each year on 5 December, the theme for 2021 is Volunteer now for our common future. Consumers Federation of Australia (CFA) thanks and acknowledges the CFA representatives for their valuable contribution to the standards development committees as part of the CFA Standards Project. The CFA…
Read More International Volunteer Day – 5 December 2021
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The Treasury has released the Consultation Regulation Impact Statement (CRIS): Supporting business through improvements to mandatory standards regulation under the Australian Consumer Law. The CRIS considers options to improve the regulatory framework for mandatory standards under the Australian Consumer Law with a focus on minimising compliance costs for business while maintaining consumer protections. Treasury is seeking feedback on…
Read More Supporting business through improvements to mandatory standards regulation under Australia Consumer Law – Feedback invited
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ASIC recently completed a project reviewing insurance claims handling outcomes for consumers affected by the 2019-20 ‘Black Summer’ bushfires. The fires were declared a catastrophe (CAT195) by the Insurance Council of Australia (ICA) on 8 November 2019. During the 2019-2020 fires thirty-three people died, more than five and a half million hectares of bushland was…
Read More ASIC encourages home insurers to be consumer-centric in handling claims this summer
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New research from the Australian Communications Consumer Action Network (ACCAN) has revealed that almost three in four Australians agree that it needs to be easier to make a complaint and to get their issues resolved when dealing with digital platforms such as Facebook, WhatsApp, eBay, and Service NSW. This is a media release from the Australian Communications Consumer…
Read More New research finds nearly three-quarters of Australians want better complaints handling from digital platforms
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Financial Counselling Australia (FCA), Financial Rights Legal Centre and the Consumer Action Law Centre welcome the Parliamentary Joint Committee on Corporations and Financial Services’ recommendation for legislation to prohibit online gambling operators from accepting credit card funded deposits. This is a media release from the Financial Counselling Australia. It was originally published on 26th November, 2021. Yesterday the Committee released…
Read More Consumer advocates welcome recommendation for stricter controls of credit funded gambling online
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Data released by the Public Transport Ombudsman Mr Simon McKenzie today shows that complaints about public transport fell 47% from the previous year due to lockdowns and travel restrictions. This is a media release from the Public Transport Ombudsman. It was originally published on 24th November, 2021. For the 2020/2021 year, overall approaches at 2072 were down 39% from…
Read More Complaints fall as public transport usage hit by lockdowns
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The Telecommunications Industry Ombudsman (TIO) today released a report on systemic investigations into fraud enabled through phone and internet accounts. This is a media release from the Telecommunications Industry Ombudsman (TIO). It was originally published on 24th November, 2021. The report “Defending phone and internet accounts from fraudsters” shares the TIO’s findings on fraudsters being able to access telco…
Read More “Defending phone and internet accounts from fraudsters” report released
