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The Consumer Action Law Centre (CALC) and the Consumer Policy Research Centre (CPRC) invite you to the launch of Detours and Roadblocks – a report on the consumer experience of fixing faulty cars in Victoria.
Read More Invitation to Launch – Detours and Roadblocks
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“Digital platforms have vast resources and technical capabilities to detect and prevent scams, but without mandatory rules backed by strong civil penalties, companies will continue to have little incentive to protect people.”
Read More Scam Ads ‘Rife’ on Digital Platforms as Social Media Platforms Fail to Act
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“Unfortunately, there is currently no mandatory Australian safety standard for bassinets. This means that year after year we continue to see unsafe bassinets make it onto the shelves,” says Kim Gilmour, CHOICE baby product expert.
Read More 40% of Bassinets in Australia Fail Safety Test
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Last week, Standards Australia hosted the ISO Annual Meeting in Brisbane – the first time it’s been held in Australia for 20 years. Presented over five days in virtual, hybrid and in-person sessions with more than 4000 participants from over 140 countries (500 in-person) under the theme “Meeting Global Needs”. The event covered some of the most important issues facing the world.
Read More World Issues and How Standards Can Help
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The FCVic Board is pleased to announce the appointment of Zyl Hovenga-Wauchope to the Executive Officer position, after an extensive recruitment process.
Read More FCVic Appoints New Executive Officer
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“If systems have let customers down, we expect all financial institutions, especially our banks, to act quickly to reduce consumer harm,”
Read More NAB’s Conduct Ruled Unconscionable – Maximum $2.1 Million Penalty Applied
Energy Consumers Australia
The Board of Energy Consumers Australia is pleased to announce the appointment of incoming CEO Brendan French.
Brendan brings over 20 years’ experience in executive and leadership roles, with a focus on consumer interests in the banking, finance, energy and water sectors. On top of significant corporate experience at the Commonwealth Bank, he was previously the NSW Energy and Water Deputy Ombudsman.
Read More Energy Consumers Australia Welcomes New CEO
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Three months after the ABC ran a story about virtual kidnapping scams targeting Chinese international students in Sydney, the National Anti-Scam Centre (NASC) has warned that the scam, which aims to threaten, intimidate, and steal from Chinese students living in Australia (regardless of socio-economic status), has more than doubled in number since August 2023.
Read More NASC Warns of Increasing Virtual Kidnapping Scams
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Single parents who want to cover their children on their policy will be slugged with an increase of up to 60–70% in many cases. Sometimes they’ll even pay twice as much.
Read More Single Parents Unfairly Priced Out of Health Insurance
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The Customer Owned Banking Code Compliance Committee (COBCCC) has recently released its Annual Report for 2022-23 (available here). There was positive news in terms of the preparedness of customer-owned banks to adopt the new 2022 Customer Owned Banking Code of Practice (the Code) which has been characterised as clearer and stronger in its commitments, especially…
Read More Improvements for Consumers But Concerns Linger Over Reporting Practices
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“With electricity prices increasing, and many Australians looking for a better deal, it’s crucial that the information people receive from their energy company is correct and can be relied upon,” ACCC Chair Gina Cass-Gottlieb said.
Read More EnergyAustralia in Court over Alleged Misleading Information
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“Natural disasters can be one of the most complex issues to navigate when it comes to insurance,” says CHOICE insurance expert Jodi Bird.
“There are some simple things you can do right now to make things easier should you become affected by a bushfire and need to make a claim.”
Read More Preparing for a Bushfire Insurance Claim
