Denis Nelthorpe photo Denis Nelthorpe photo

Former CFA President Denis Nelthorpe and consumer advocate Elaine Attwood were both made Members of the Order of Australia (AM) in the Queens Birthday honours list in June 2011. Denis has played many roles in the Australia consumer movement. He was  Director of the Consumer Credit Legal Service in the 1980s when it successfully took…

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New unfair contract terms legislation came into effect fully across Australia on 1 July 2010, following a concerted campaign by CFA and its members. These laws make unfair terms in consumer contacts void. Many industries use standard-form consumer contracts, including telecommunications, finance, motor traders, gyms, travel and utilities. A term will be unfair where it…

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