Consumers signed up to contracts despite only saying yes to more information
Read More ACCC takes action against EnergyAustralia and telemarketer for deceptive conduct while selling energy plans
Upper house majority disallows previous regulation stripping consumers of protection
Read More CHOICE applauds Senators working together to save financial advice protections
CFA has a consumer representative on the committee to ensure a responsive complaints process
Read More Standard sets out how best to deal with complaining customers
InvoCare changed contracts to force prior signups to purchase extra services
Read More Pensioners welcome action against funeral giant for misleading conduct
Films part of a wider strategy to increase understanding of consumer rights in remote communities
Read More ACCC launches two short films for Indigenous consumers
CFA appoints representatives to protect the consumer interest through its Standards Project
Read More Seeking consumer rep for Standards Australia committee on DIY vehicle maintenance products
Instant warnings mean users won’t accidentally max out data while waiting for alerts
Read More ACCAN calls real time data usage alerts a win for consumers
Decision comes after Federal Court ruled against ANZ earlier this year
Read More CHOICE welcomes NAB’s decision to settle late payment fee class action, calls on other banks to follow
Watchdog concerned about potential for unlimited liability
Read More ACCC takes action against Europcar over alleged unfair contract terms
Petplan forces consumers to pay out the remainder of their policy period after death of a pet
Read More CHOICE campaigns against pet insurer’s cruel policies
CFA has a appointed a consumer rep
Read More Sustainable procurement standards help companies extend social responsibility to purchases and supplies
CALC and CUAC also welcome back-billing limitations
Read More Victorian consumer groups celebrate win for simpler energy contracts