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New analysis of Roy Morgan data from the Australian Communication and Media Authority (ACMA) shows that nearly half of Aussie kids aged 6-13 own or use a mobile phone. The analysis shows that in 2018, 32 per cent of kids owned a mobile phone with a further 16 per cent having access to one. One…
Read More Almost half of Aussie kids own or use a mobile phone
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CFA has made a submission to the Consultation Regulatory Impact Statement Improving the Effectiveness of the Consumer Product Safety System led by the Commonwealth Treasury. Read CFA’s submission Have your say
Read More CFA makes submission to the Consumer Product Safety System Review
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The Australian Government is seeking community and industry input on a voluntary Code of Practice to improve the security of the Internet of Things for consumers in Australia, including the security of everyday smart devices that connect to the internet; such as smart TVs, watches and home speakers. With over 64 billion devices expected to…
Read More Lifting the cyber security of the Internet of Things
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First Nations Foundation (FNF) has launched the world’s first digital financial literacy education program to help First Nations people develop their financial knowledge. While the content of My Money Dream has been developed by Indigenous people for Indigenous people, FNF has added the might and scale of Australia’s largest industries by offering this to the…
Read More First Nations Foundation launches word-first financial literacy program
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A new online tool launched today means Australians can see how their insurer, bank, financial adviser, superannuation fund or other financial firm has responded to consumer complaints brought to the Australian Financial Complaints Authority (AFCA). In a move designed to increase transparency and consumer education, AFCA has today released its comparative reporting tool, the Datacube.…
Read More AFCA’s new ‘Datacube’ enables Australians to see how Financial Firms are handling Complaints
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Consumers facing financial difficulties are urged to exercise caution when approached by budget and debt management companies that charge fees for their services. Complaints have been received by Consumer Protection from consumers who claim that they are charged fees for services, which were not delivered and some have signed contracts without realising that this would…
Read More Caution urged when engaging budget and debt management services
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Consumer Affairs Australia and New Zealand (CAANZ) has released two new guidance papers on the concepts of ‘durability’ and ‘safe’ under the consumer guarantees provisions of the Australian Consumer Law (ACL). The ACL creates a basic set of guarantees for consumers who acquire goods. One of these guarantees is that the goods will be of…
Read More New guidance on meaning of safe and durable products to provide clarity to consumers
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Australians in dispute with their bank, insurance provider, super fund, or other financial firms have lodged 73,000 complaints with the financial sector’s new ombudsman and have been awarded $185 million in compensation, in the first 12 months of its operation. The Australian Financial Complaints Authority (AFCA) is today celebrating 12 months since it opened its…
Read More $185 million in compensation awarded to consumers in AFCA’s first 12 months
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The Hon Michael Sukkar Media Release: The Coalition Government is committed to progressing the design of a mandatory information sharing scheme for motor vehicle service and repair information. This scheme forms part of our commitment to support appropriate commercial dealing and competition in the new car retail supply chain for the benefit of both small…
Read More Driving Reform on car repairs
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Residential consumers and small businesses made 32,801 complaints in the first quarter of 2020 (1 July 2019 to 30 September 2019). In this period complaints about phone and internet services increased 6.3 per cent compared to the same period in 2018. This data was highlighted in the Telecommunications Industry Ombudsman’s Quarter One 2020 Complaints report…
Read More TIO reports increase in phone and internet complaints
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CHOICE research has discovered that Australians purchasing some Silver Plus health insurance policies are losing hundreds of dollars every year. The research follows CHOICE slamming the industry for rip-off Basic policies earlier this year. “Health insurers are scamming Australians with high-cost plus policies,” says Dean Price, Health Campaigner at CHOICE. “We’ve found over 215 Silver…
Read More Health insurers are scamming Australians with high-cost plus policies
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The Insurance Brokers Code Compliance Committee (the Committee) has released its Annual Review 2018–19. This year’s Annual Review highlights a number of key areas where insurance brokers need to make significant improvements, for the sake of the industry and their clients. A snapshot of the key findings reveals that: The number of self-reported Code breaches increased…
Read More Review finds insurance brokers need to take their Code obligations more seriously
