Consumer Representative – General Insurance Code Governance Committee

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afca Australian Financial Complaints Authority

The General Insurance Code Governance Committee (CGC) is an independent body that monitors and enforces insurers’ compliance with the General Insurance Code of Practice.

The Code covers many aspects of a consumer’s relationship with their insurer, from buying insurance to making a claim, to providing options to those experiencing financial hardship, to the process for those who wish to make a complaint.

The CGC’s work is supported by a dedicated team of staff at the Australian Financial Complaints Authority (AFCA) that provide Code monitoring and administration services to the Committee.  Together, they monitor and examine insurer practices, identify current and emerging industry-wide problems, hold insurers to account in relation to their Code obligations, recommend improvements to insurer practices and consult with stakeholders and the public and keep them informed of industry activity.  

The CGC consists of an Independent Chairperson, an Industry Representative and a Consumer Representative and are currently recruiting a Consumer Representative to join the Committee, for a fixed term of three years.  

Job Description

Typically in this role you will:

  • Attend all Committee meetings and represent the interests of consumers and the community. 
  • Provide relevant knowledge and subject matter expertise.
  • Work constructively with other CGC members to oversee compliance monitoring and reporting, including investigations and decisions regarding insurers’ compliance with the Code.
  • Engage with relevant stakeholders to identify Code compliance issues and report back to consumer organisations 
  • Provide input into the Committees publications, including the annual report, website, reports of outcomes and inquiries undertaken, articles, reviews and presentations
  • Other duties that could reasonably be expected of this role

The Committee meets five times per year, in a mix of on-line and in person meetings, each meeting runs for about 4 or 5 hours. There are also a number of ad hoc meetings, on average three per year, which usually run for about an hour, for example in relation to budget approval, confirmation of submissions to consultations, or preparations for parliamentary inquiries etc.

Committee members are expected to spend time reviewing papers and preparing for committee meetings. Papers are generally provided one week prior to a committee meeting.

Qualifications

To be successful in this role, you’ll come equipped with:
•    A good understanding of the finance sector in Australia, ideally the insurance sector
•    Demonstrated capacity to represent consumer and community interests
•    A good understanding of the role of voluntary codes of practice
•    Well-developed interpersonal and leadership skills
•    A high standard of integrity and ethics 

Additional Information

To learn more about who we are and the work we do, please visit https://insurancecode.org.au/ 

To apply, please submit your resume and cover letter that addresses the following questions:

  1. Are you currently employed by or closely associated with a consumer advocacy organisation? If yes, in what capacity?
  2. Do you have past experience in representing or advocating for consumer interests in a formal setting such as government or industry advisory committee? If yes, please give details. If no, please give details of any informal advocacy.
  3. Are you currently or recently employed by, or closely associated with, a financial service provider? 
  4. What role do you see as the role of voluntary codes of practice?
  5. Provide an example of where you have used your influencing and interpersonal skills to shift the views of others or work towards a shared objective.

The consultancy fee for the Consumer Representative on the CGC is $55,000 per year exclusive of GST. Applications are to emailed directly to Maggie Pileggi, Executive Resourcing Partner AFCA at  Maggie.pileggi@afca.org.au.  Applications close 26th July.

Also see: https://jobs.smartrecruiters.com/AFCA/743999997077687-consumer-representative-general-insurance-code-governance-committee?trid=998bc6c9-cfbe-4db9-af4b-d7bb8407f264

Consumer Representative – General Insurance Code Governance Committee Company Description: The General Insurance Code Governance Committee (CGC) is an independent body that monitors and enforces insurers’ compliance with the General Insurance Code of Practice.The Code covers many aspects of a consumer’s relationship with their insurer, from buying insurance to making a claim, to providing options to those experiencing financial hardship, to the process for those who wish to make a complaint. The CGC’s work is supported by a dedicated team of staff at the Australian Financial Complaints Authority (AFCA) that provide Code monitoring and administration services to the Committee. Together, they monitor and examine insurer practices, identify current and emerging industry-wide problems, hold insurers to account in relation to their Code obligations, recommend improvements to insurer practices and consult with stakeholders and the public and keep them informed of industry activity. The CGC consists of an Independent Chairperson, an Industry Representative and a Consumer Representative.
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