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ASIC urges you to hang up on cold callers and scroll past social media click bait offering to help you compare and switch super funds. How super cold calling works Cold callers often use high pressure sales tactics to convince you to buy a product or sign up to a service. Their tactics include making…
Read More ASIC to Consumers: Hang up on super cold callers
Salespeople
Do Not
Knock
Leave these premises immediately
The Victorian Energy Upgrades (VEU) program has banned cold call telemarketing starting today (1/05/2024) and will ban doorknocking starting 1 August 2024. Below is a media release from the program. About the bans The Victorian Government introduced the bans in response to consumer complaints about problematic telemarketing and doorknocking practices under the program. The bans…
Read More Victoria Bans Energy Cold Callers
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Researchers from Deakin University and the Victorian University of Wellington are conducting an Australian Communications Consumer Action Network (ACCAN) funded project and are looking for participants. The goal of the project is to understand how ‘communication’ is understood by diverse consumers, with the view to better inform the regulation of digital communications technologies. Participation will…
Read More Consumer Research on Defining Communication
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Australia’s planned closure of the 3G network will continue with the two biggest 3G network closures and transitions to 4G planned for this June (Telstra) and September (Optus). The Australian Mobile Telecommunications Association (AMTA), an industry association, has a website page dedicated to the 3G closure including a FAQs section and contact details for various…
Read More 3G Network Closure Continues alongside Regional Telecommunications Review
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The National Anti-Scam Centre’s collaborative efforts across government, law enforcement, consumer organisations and industry have boosted the community’s fight against financial crime, as the latest Targeting Scams report reveals a 13.1 per cent decline in reported losses to $2.74 billion in 2023. The report compiles data reported to Scamwatch, ReportCyber, the Australian Financial Crimes Exchange (AFCX), IDCARE…
Read More Scam Losses Fall But A Long Road Ahead
FIRST NATIONS FOUNDATION
The 2024 First Nations Super Summit has set five crucial priorities for the Indigenous Superannuation Working Group to address over the next 12 months, aiming to elevate super standards for First Nations people. These priorities include the standardisation of forms and the empowerment of financial counsellors to act on behalf of their Indigenous clients, as…
Read More Five Priorities Highlighted by First Nations Super Summit Report
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23 April 2024 Last month we brought together a powerful cohort of consumer advocate groups, international organisations, business, government and civil society to call for Fair and Responsible AI on World Consumer Rights Day Friday March 15. AI is changing how millions of us experience the online world. Within just five days of the release of ChatGPT last…
Read More Global Experiment Reveals a ‘worrying margin of harm’ in AI Chatbots
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The Consumer’s Federation of Australia (CFA) is now seeking expressions of interest for the 2024 Consumer Advocacy Award. The National Consumer Congress, hosted by the Australian Competition and Consumer Commission (ACCC), will be on Thursday 27 June 2024 in Sydney. As part of the Congress, CFA is hosting the 2024 Consumer Advocacy Award for the…
Read More 2024 National Consumer Advocacy Award – Applications Now Open
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The National Transport Commission (NTC) and the Department of Infrastructure, Transport, Regional Development, Communications and the Arts (DITRDCA) have been working with state and territory on an Automated Vehicle Safety Law (AVSL) and are now looking for feedback on the regulatory framework as a whole, in addition to safety and consumer issues. The consultation paper…
Read More Automated Driving System Consultation Open
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1 in 4 people didn’t know whether price labels represented a discount on the usual price New nationally representative data from consumer group CHOICE has revealed on average 1 in 4 people find it difficult to identify if certain supermarket labels represent a true discount or not. CHOICE asked over 1,000 consumers if they could…
Read More Big Supermarkets and Confusing Promotional Labels
Ian Jarratt of the Queensland Consumers Association in a supermarket with unit price labels in the background
The Queensland Consumers Association (QCA) is calling for the inquiries into supermarkets now being undertaken by a Senate Select Committee, the Australian Competition and Consumer Commission (ACCC) and a Queensland Parliament Select Committee to recommend improvements to the clarity of supermarket pricing. In submissions to each inquiry, the QCA says improvements are essential in order…
Read More Advocates Call For Supermarket Inquiries to Recommend Clearer Pricing
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More Australians will now have access to support from financial counsellors with the launch of the Financial Counselling Industry Fund (FCIF). The FCIF is the result of a collaboration between the financial counselling sector and a number of industries and companies – Australian Banking Association member banks, Australian Energy Council, Energy Networks Australia, Insurance Council…
Read More Financial Counselling Industry Fund Launches
