Complaints management gets big thumbs up on World Consumer Rights Day

Proper complaints management can provide a major financial boost for NSW businesses according to a new report released today, Minister for Better Regulation Matt Kean said. The report – released to coincide with World Consumer Rights Day today – was produced by the Society of Consumer Affairs Professionals (SOCAP), and the University of Newcastle. Mr…
Read More Complaints management gets big thumbs up on World Consumer Rights Day