Origin Companies ordered to pay penalties of $325,000 for misleading “discounts”
Higher than standard rate used to calculate savings
Read More Origin Companies ordered to pay penalties of $325,000 for misleading “discounts”
Energy
Community organisations welcome AGL’s commitment to vulnerable energy customers
Financial counsellors playing an integral role in helping households manage bills
Read More Community organisations welcome AGL’s commitment to vulnerable energy customers
NSW consumer groups call on Energy Regulator to ensure prices head down
Public Interest Advocacy Centre heads charge to balance pressure from electricity networks
Read More NSW consumer groups call on Energy Regulator to ensure prices head down
Report finds 130 a day disconnected from electricity in NSW
PIAC says value write down of state’s poles and wires a must to cut bills
Read More Report finds 130 a day disconnected from electricity in NSW
ACCC takes action against EnergyAustralia and telemarketer for deceptive conduct while selling energy plans
Consumers signed up to contracts despite only saying yes to more information
Read More ACCC takes action against EnergyAustralia and telemarketer for deceptive conduct while selling energy plans
Victorian consumer groups celebrate win for simpler energy contracts
CALC and CUAC also welcome back-billing limitations
Read More Victorian consumer groups celebrate win for simpler energy contracts
High valuation of NSW electricity assets costing households $325 a year
PIAC says devaluation before privatisation a must for consumers
Read More High valuation of NSW electricity assets costing households $325 a year
CHOICE infographic shows cost-of-living concern eases as budget debate moves on
People still worried about funding cuts, cost of energy
Read More CHOICE infographic shows cost-of-living concern eases as budget debate moves on
Victorian energy retailers failing struggling customers – disconnection on the rise
Ombudsman receives nearly 40 calls a day regarding disconnection
Read More Victorian energy retailers failing struggling customers – disconnection on the rise
New report misses the mark for energy consumers
CHOICE says unfair energy contracts and poor information leave consumers in the dark
Read More New report misses the mark for energy consumers
ACCC issues carbon tax substantiation notices
Carbon tax removal substantiation notices ensure that customers of electricity producers and retailers and natural gas retailers get the benefit of all cost savings arising from the carbon tax repeal
Read More ACCC issues carbon tax substantiation notices
Energy retailers given the green light to increase prices at will
The AEMC has proposed energy retailers communicate price changes to customers as they enter a contract
Read More Energy retailers given the green light to increase prices at will