Report

processor, cpu, computer-2217771.jpg processor, cpu, computer-2217771.jpg

In light of World Consumer Rights Day and the 2024 theme, CHOICE and the Consumer Policy Research Centre (CPRC) have both released articles on artificial intelligence (AI) and the importance, and absence, of consumer voices when discussing use and regulation. Based on CHOICE’s recent research, almost 4 in 5 Australian’s think that business’s should be…

Read More Australians Want Regulation But Consumer Voice Missing in AI Debates

From Surviving to Thriving: Embedding a well-being framework into financial counselling practice Skills and Knowledge Connections - Survivng - Stabilising - Building - Thriving Identity Health Basic Needs Money

In 2020, the Indigenous Consumer Assistance Network (ICAN) set out to widen the scope of its financial counselling services by looking at how it could deliver a holistic financial counselling framework that could better meet the financial and well-being needs of its service users. Over the past three years, ICAN has been developing a practice framework for its financial counselling services that embeds elements of the Sustainable Livelihoods Framework. Today ICAN has released the report: From surviving to thriving: Embedding a well-being framework into financial counselling practice that shares the learnings from this significant organisational undertaking.

Read More ‘From Surviving to Thriving’ ICAN’s Report on Holistic Financial Counselling

shopping, online shopping, shopping cart-4694470.jpg shopping, online shopping, shopping cart-4694470.jpg

When was the last time you were certain that your data wasn’t being collected, shared, tracked or used in unfair business practices? A recently released joint research report from the Consumer Policy Research Centre (CPRC) and the University of New South Wales (UNSW) ‘Singled Out: Consumer understanding – and misunderstanding – of data broking, data…

Read More No Say, No Knowledge, No Control: Personal Data in Australia

Post thumbnail

The Federal Department of Health and Aged Care has engaged a project team led by the University of Wollongong to deliver a feasibility study on options to limit unhealthy food marketing to children. Recommendations will be provided to Government for consideration by mid-2024.

Information about the project and the consultation paper are available here and the closing date for comments is 15 March.

Read More Federal Government Opens Consultation on Feasibility Study for Limiting Unhealthy Food Marketing to Children

Post thumbnail

The results of recent research on grocery unit pricing (pricing per standardised unit of measurement) in the United Kingdom have been released by Competition and Markets Authority. The research involved: The Queensland Consumers Association says that many of the results are very relevant to grocery unit pricing in Australia including that: The CMA’s conclusions from…

Read More Results of UK Research on Grocery Unit Pricing Released

sad or distressed woman on floor

New research released by ASIC’s Moneysmart has shed light on the financial concerns of Australian Gen Z women, revealing that they are more likely than Gen Z men to feel stressed and overwhelmed by finances and money.
“These findings demonstrate the importance of empowering young women to move past girl math and take control of their finances. Countless studies have shown financially literate people are better at budgeting and saving, managing mortgages and debt, planning for retirement, and growing their wealth. These behaviours aren’t inherent – they can be learnt at any age. That’s why we need to change the equation on girl math in 2024,”

Read More MoneySmart Data Reveals Gender Disparity in Young Adult’s Financial Stress

icon, phone, hand drawn-4139067.jpg icon, phone, hand drawn-4139067.jpg

The latest data from the Telecommunications Industry Ombudsman (TIO) reveals that consumers and small businesses made 14,671 complaints between October and December 2023, an increase of 13.4 percent compared to the previous quarter, but a 17.9 percent decrease compared to the same time last year.

Read More Complaints to TIO Increased for the Quarter But the Yearly Decrease Trend Continues

An open door with keys hanging in the lock An open door with keys hanging in the lock

Consumer Policy Research Centre CEO Erin Turner will be facilitating the ‘Is it liveable?’ webinar with Tenants Victoria CEO Jennifer Beveridge on Wednesday February 7th at 4:00pm-4:30pm AEDT (GMT+11) to discuss the recent joint research project and report on the safety, cleanliness and liveability of rental properties. The webinar will feature discussion and analysis of…

Read More “Is it liveable?” CPRC and Tenants Victoria Rental Property Webinar

technology, hands, agreement-4256272.jpg technology, hands, agreement-4256272.jpg

Enforcement Technology, also known as EnfTech, is technology used in any enforcement capacity for investigation, preventative measures, surveillance, remedies and/or sanctions and there could be a vital role for EnfTech to play in consumer protection. With the advent of the global digital market as the new norm for most consumers the need for consumer protection…

Read More Enforcement Technology and Consumer Protection

Post thumbnail

Original news article by Standards Australia (20/12/2023). A soon-to-be-released Standards Australia publication supporting the responsible expansion of AI has been showcased at an international event. Aurelie Jacquet, Chair of Australia’s AI standards committee, and Roland Terry-Lloyd, Head of Engagement & Strategic Delivery, represented Standards Australia at the recent 2023 Global Partnership on Artificial Intelligence (GPAI) Summit in…

Read More Standards and Artificial Intelligence in the APEC Region