Report Archives - Page 11 of 20 - Consumers' Federation of Australia

8 November , 2021

Mental health discrimination by insurers: new report calls for urgent ASIC investigation

The Australian Securities and Investments Commission (ASIC) should immediately investigate how life insurers treat people with past or current mental health conditions, in response to continuing widespread discrimination by life insurers. This is a media release from the Public Interest Advocacy Centre. It was originally published on 8th November, 2021. This is a key recommendation of Mental Health Discrimination…

2 November , 2021

Benefits from more competition in internet search

Measures addressing Google’s dominance in search engine services, including a choice screen that provides consumers with a selection of search engines, should be introduced in Australia, as set out in the ACCC’s third Digital Platform Services Inquiry interim report. This is a media release from the Australian Competition & Consumer Commission (ACCC). It was originally published on 28th October,…

1 November , 2021

Telco complaints down but customers wait longer for help

New figures released today by the Australian Communications and Media Authority (ACMA) show telcos received just over one million complaints in the 2020-21 financial year. The report also found that the average time taken for telcos to resolve customer complaints was 12.2 days. This is a media release from the Australian Communications and Media Authority (ACMA). It was…

25 October , 2021

Report finds many food retailers not complying with weights and measures laws

The National Measurement Institute’s (NMI) report on retailer compliance in 2020-21 reveals that 88% of fruit and vegetable retailers, 42% of meat, fish and poultry retailers, and 25% of supermarkets were not complying with their legal requirements when audited during a concentrated period during the year. Much of this post is taken from a media release by Queensland…

4 October , 2021

Life CCC publishes its Annual Report for the 2020-21 financial year

Productive and successful year for life insurance compliance body The Life Code Compliance Committee (the Committee) – the independent Committee which monitors and enforces industry compliance with the customer service standards set out in the Life Insurance Code of Practice (the Code) – today released its Annual Report for 2020–21. This is a media release from the Life Code Compliance…

27 September , 2021

ASIC release report on competition in the Australian funds management industry

On Friday 24th September the Australian Securities & Investments Commission (ASIC) released a report on the state of competition in Australia’s funds management industry. This is a media release from the Australian Securities & Investments Commission (ASIC). It was originally published on 24th September, 2021. ASIC commissioned independent research by Deloitte Access Economics (Deloitte) to examine competition between…

24 September , 2021

Telcos and credit providers fail consumers during COVID-19, says new scorecard

Telecommunications and credit and personal finance providers were found to be joint wooden spoon winners in a 2020 Sector Scorecard developed by Consumer Policy Research Centre and Roy Morgan. By delivering the joint worst customer experience overall these sectors have let down their customers when they most needed support. This highlights the need for increased…

24 September , 2021

Telecommunications complaints fall, but serious concerns remain

The Australian Communications Consumer Action Network (ACCAN) has welcomed an overall fall in complaints to the Telecommunications Industry Ombudsman (TIO), however, raised concerns that small businesses may be suffering as complaint levels from the sector reach a three year high. This is a media release from the Australian Communications Consumer Action Network (ACCAN). It was originally published…

24 September , 2021

Third year of declining phone and internet complaints but problems persist for small businesses

Complaints about phone and internet services decreased 6.1 per cent in the last financial year ending 30 June 2021. During this period, residential consumers and small businesses made 119,400 complaints to the Telecommunications Industry Ombudsman, highlighted in the Annual Report 2020-21 published on the 22nd September 2021. This is a media release from the Telecommunications Industry Ombudsman.…

13 September , 2021

Banking Code Committee concerned by direct debits compliance

The Banking Code Compliance Committee (BCCC) today released a report indicating that banks would comply with their direct debit obligation under the Banking Code of Practice (the Code) in only 71% of cases. In March 2021, the BCCC conducted a mystery shopping exercise into banks’ compliance with their obligation to promptly cancel a customer’s direct debit on…

6 September , 2021

Banks report a 14% increase in Code breaches

In a report released today, the Banking Code Compliance Committee (BCCC) said 19 subscriber banks self-reported 22,473 breaches of the Banking Code of Practice for the period July to December 2020. This is a Banking Code Compliance Committee media release, originally published on 27th August, 2021. This is an increase of 13.7% over the previous six months.…

6 September , 2021

Customer Owned Banking Code Compliance Committee releases Annual Report for 2020-21

The independent committee that monitors the Customer Owned Banking Code of Practice (the Code) has released its Annual Report for a year marked by the ongoing challenges arising from the COVID-19 pandemic and expectations of the financial services industry to embed extensive regulatory changes stemming from the Financial Services Royal Commission. This is a Customer…