Recognising that lenders combine customer information and sophisticated systems to target customers is an important first step towards ensuring that these practices are taken into account in developing consumer policy.
Read More Bank customer profiling identifies consumer vulnerabilities: report
In response to consumer Consumer Action has published a guide to common problems, how to avoid them and where to get help.
Read More Consumer guide to common problems in private colleges and training institutions
Media sites are reporting that the Minister for Communications has announced a Parliamentary Inquiry into why Australians pay more for downloads for music, games and software
Read More Inquiry into high Australian download prices
TPG Internet has paid fines of $13,200 in relation to advertisements for its ‘500 free VoIP Minutes’ offer which the Australian Competition and Consumer Commission believed to be misleading.
Read More TPG pays ACCC infringement notices for misleading free VoIP minutes claim
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The Federal Court has made declarations that of misleading and deceptive conduct and third line forcing in relation to bundled deals of telecommunication services and equipment rental to small businesses in 2008.
Read More Telecommunications bundling to small business breaches law
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Consumers International is calling on copyright holders and intellectual property legislators to work with consumers, not against them, to avoid future mass protests over the right to access the internet without interference.
Read More Lawmakers must work with consumers, or risk further global copyright protests
In a major win for CFA members ACCAN and FCA, the communications regulator has committed to make calls from mobile phones to 1800/13 numbers free or the cost of a local call by January 2015.
Read More ACMA commits to reform of mobile charging for 13/1800 numbers
CHOICE says the National Airline Customer Advocate Scheme will begin improving Australian consumers’ rights in flight, but falls short of the finished product.
Read More National airline advocate two steps forward, one step back
HSBC Bank Australia has changed the advertising for its current ‘Let’s Bankercise’ campaign, in response to ASIC concerns that ads promoting a home loan discount were potentially misleading.
Read More ASIC concerns lead to HSBC to change home loan advertising
CHOICE has called on the Egg Corporation to reconsider its planned 13-fold increase in hen stocking densities for eggs it certifies as free range and instead work with government, animal welfare and consumer groups on a national standard that would meet consumer expectations.
Read More Free range eggs not all their cracked up to be
Ken Harvey presents a report from a recent workshop hosted by the pharmaceutical industry body for public input in their code of conduct review.
Read More Consumer input in Medicines Australia’s code of conduct review
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In a submission lodged yesterday, the Consumer Action Law Centre called for the Australian Energy Market Commission to proceed with an energy rule change that would put downward pressure on household energy bills.
Read More Consumer Action calls on Energy Market Commission to ease energy bills by proceeding with rule-change
