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The NSW Government has launched a free online legal service to help people overcome mortgage pressure and settle rates debts with local councils without the stress of court proceedings, Attorney General Mark Speakman announced today. The LawAccess NSW website now provides two interactive guided pathways to match people with the information they need to resolve…
Read More Free online pathways to solve legal problems
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Retirement village residents and their families will be better protected under new legislation that has passed Parliament. Minister for Better Regulation Matt Kean said the NSW Coalition implemented a number of reforms recommended by Kathryn Greiner AO, following her independent inquiry into the retirement village sector last year. “For too long, retirees and their families…
Read More NSW Retirement Village Shake Up
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Consumers and small business owners around the State will save more than half a billion dollars over 10 years thanks to the NSW Coalition’s sweeping Better Business Reforms. The package of reforms, which passed Parliament this week, includes significant red tape reductions for small businesses and better transparency measures for consumers. Minister for Better Regulation…
Read More Minister for Better Regulation announces business reforms
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Businesses that make product and service recommendations will be forced to come clean on commissions, referral fees and kickbacks under new Better Business Reforms. Minister for Innovation and Better Regulation Matt Kean said it would put buying power back in the hands of consumers and small businesses. “Consumers are increasingly relying on referrals from third…
Read More Coming clean on kickbacks with better business reforms
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Electronic gadget retailers have dominated the July NSW Fair Trading Complaints Register, with a total of nine electronic companies featuring on the monthly list. Kogan and Samsung took out the top two spots, with 42 and 33 complaints, followed by Harvey Norman with 31. Minister for Better Regulation Matt Kean said the majority of complaints…
Read More Consumer complaints electrify in July
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Consumers are set to save big on time and money, and have disputes with businesses resolved quicker, thanks to new Fair Trading powers. Minister for Better Regulation Matt Kean said the Fair Trading Legislation Amendment (Consumer Guarantee Directions) Bill, granting the new powers, would be introduced into Parliament this week. “These proposed reforms will give…
Read More Fair Trading reforms set to deliver big benefits for NSW consumers
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Grieving families are increasingly being taken advantage of when planning a funeral, with the number of complaints to NSW Fair Trading jumping to record levels. It prompted a warning from Minister for Better Regulation Matt Kean, who said consumers should know their rights when choosing a funeral package, to avoid dodgy operators who don’t properly…
Read More Consumer rights extend to the grave
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Mobile phone and electronics retailers have been given a big thumbs down from consumers, claiming the top four spots on the latest NSW Fair Trading Complaints Register. Samsung Electronics topped the list with 42 complaints, while Kogan (35 complaints), Apple (33), and Android Enjoyed (26), rounded out the top four. Minister for Better Regulation Matt…
Read More Electronics retailers slammed on Complaints Register
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The Queensland Consumers Association is supporting the introduction of national rules for gift cards following the rules introduced recently in NSW. In its submission on a federal government discussion paper on options for national rules, the Association supports a minimum 3 year expiry period for gift cards but also wants other changes. Association spokesperson Ian…
Read More Consumers support National rules for gift cards
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Consumers can now enjoy extended expiry dates on gift cards thanks to NSW Government reforms set to kick in this weekend, Minister for Better Regulation Matt Kean said. Mr Kean said the new gift card laws officially begin today and are a big win for consumers across the state. “These reforms put consumers first by…
Read More The gift card that keeps on giving
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The latest monthly NSW Fair Trading Complaints Register has been released, with 27 companies in the spotlight after receiving a total of 495 consumer complaints, Minister for Better Regulation Matt Kean said. “The register lists the traders that are the subject of 10 or more complaints to Fair Trading in a single calendar month –…
Read More Consumer complaints provide top tips for tech buyers
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Proper complaints management can provide a major financial boost for NSW businesses according to a new report released today, Minister for Better Regulation Matt Kean said. The report – released to coincide with World Consumer Rights Day today – was produced by the Society of Consumer Affairs Professionals (SOCAP), and the University of Newcastle. Mr…
Read More Complaints management gets big thumbs up on World Consumer Rights Day
