NSWpol Archives - Page 2 of 3 - Consumers' Federation of Australia

10 October , 2018

Coming clean on kickbacks with better business reforms

Businesses that make product and service recommendations will be forced to come clean on commissions, referral fees and kickbacks under new Better Business Reforms. Minister for Innovation and Better Regulation Matt Kean said it would put buying power back in the hands of consumers and small businesses. “Consumers are increasingly relying on referrals from third…

30 August , 2018

Consumer complaints electrify in July

Electronic gadget retailers have dominated the July NSW Fair Trading Complaints Register, with a total of nine electronic companies featuring on the monthly list. Kogan and Samsung took out the top two spots, with 42 and 33 complaints, followed by Harvey Norman with 31. Minister for Better Regulation Matt Kean said the majority of complaints…

9 August , 2018

Fair Trading reforms set to deliver big benefits for NSW consumers

Consumers are set to save big on time and money, and have disputes with businesses resolved quicker, thanks to new Fair Trading powers. Minister for Better Regulation Matt Kean said the Fair Trading Legislation Amendment (Consumer Guarantee Directions) Bill, granting the new powers, would be introduced into Parliament this week. “These proposed reforms will give…

3 August , 2018

Consumer rights extend to the grave

Grieving families are increasingly being taken advantage of when planning a funeral, with the number of complaints to NSW Fair Trading jumping to record levels. It prompted a warning from Minister for Better Regulation Matt Kean, who said consumers should know their rights when choosing a funeral package, to avoid dodgy operators who don’t properly…

1 August , 2018

Electronics retailers slammed on Complaints Register

Mobile phone and electronics retailers have been given a big thumbs down from consumers, claiming the top four spots on the latest NSW Fair Trading Complaints Register. Samsung Electronics topped the list with 42 complaints, while Kogan (35 complaints), Apple (33), and Android Enjoyed (26), rounded out the top four. Minister for Better Regulation Matt…

6 June , 2018

Consumers support National rules for gift cards

The Queensland Consumers Association is supporting the introduction of national rules for gift cards following the rules introduced recently in NSW. In its submission on a federal government discussion paper on options for national rules, the Association supports a minimum 3 year expiry period for gift cards but also wants other changes. Association spokesperson Ian…

6 April , 2018

The gift card that keeps on giving

Consumers can now enjoy extended expiry dates on gift cards thanks to NSW Government reforms set to kick in this weekend, Minister for Better Regulation Matt Kean said. Mr Kean said the new gift card laws officially begin today and are a big win for consumers across the state. “These reforms put consumers first by…

27 March , 2018

Consumer complaints provide top tips for tech buyers

The latest monthly NSW Fair Trading Complaints Register has been released, with 27 companies in the spotlight after receiving a total of 495 consumer complaints, Minister for Better Regulation Matt Kean said. “The register lists the traders that are the subject of 10 or more complaints to Fair Trading in a single calendar month –…

15 March , 2018

Complaints management gets big thumbs up on World Consumer Rights Day

Proper complaints management can provide a major financial boost for NSW businesses according to a new report released today, Minister for Better Regulation Matt Kean said. The report – released to coincide with World Consumer Rights Day today – was produced by the Society of Consumer Affairs Professionals (SOCAP), and the University of Newcastle. Mr…

31 January , 2018

Christmas retailers with most consumer complaints revealed

The Christmas retailers’ naughty list has been revealed in the latest NSW Fair Trading Complaints Register, Minister for Better Regulation Matt Kean said yesterday. Kogan, Samsung Electronics and online ticket reseller Viagogo claimed the top spots with 27 complaints each, followed by The Good Guys with 18, Apple and Harvey Norman with 16 each, and…

2 November , 2017

CFA Welcomes Appointment of NSW Fair Trading Commissioner

Minister for Better Regulation Matt Kean today announced the appointment of Rose Webb as the new Commissioner for NSW Fair Trading. Mr Kean said Ms Webb has an extensive background working at senior levels across both regulatory and enforcement agencies. “I’m so excited to announce Rose Webb as the new Fair Trading Commissioner,” he said.…

13 October , 2017

NSW consumers to get a fairer deal on gift cards

Consumers across NSW will have more money in their pockets thanks to Australian-first gift card reforms, Minister for Better Regulation Matt Kean announced on 10 October 2017. Mr Kean said the proposed plan would see mandatory three-year expiry dates for all gift cards sold in NSW, putting up to $60 million a year back in…