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Drawing of a toy for an infant. If has a smiling face, string coming out of its head and a segmented body ending in a teething ring. Drawing of a toy for an infant. If has a smiling face, string coming out of its head and a segmented body ending in a teething ring.

The ACCC will enforce the new toy safety standard which will make it mandatory for all toys marketed at children under three to adhere to strict design and testing requirements ensuring toys do not contain small parts.

Read More New Mandatory Safety Standards to Protect Children from Choking Hazards

A cartoon battery with low, dark yellow charge. In front of it is a drawing of the charging symbol. A cartoon battery with low, dark yellow charge. In front of it is a drawing of the charging symbol.

The Australian Competition and Consumer Commission today published its latest report on consumer product safety and lithium-ion or Li-ion batteries – the type of batteries used in personal electronic devices, renewable energy storage, and e-vehicles. The report, available here in pdf and audio form, is part of the ACCC’s 2022-23 and 2023-234 priority on product…

Read More ACCC Report on Lithium-Ion and Consumer Product Safety Urges a ‘Multi-Faceted Approach’

A drawing of a piece of white paper with a pie chart at the top and writing at the bottom, both in blue ink. The background behind the drawing is a light grey with a shadow extending from the page to the bottom right. A drawing of a piece of white paper with a pie chart at the top and writing at the bottom, both in blue ink. The background behind the drawing is a light grey with a shadow extending from the page to the bottom right.

The Life Insurance Code Compliance Committee (Life CCC) prioritised supporting a smooth transition to the new Code of Practice in 2022-23, according to its Annual Report.

The Annual Report 2022-23, published today, noted how the work of the Life CCC helped life insurers to proceed with clarity in aligning systems, processes and practices to new obligations in the Code.

The new obligations and additional consumer protections came into effect on 1 July 2023.

Read More Life Insurance Code Compliance Committee Releases First Annual Report Under the New Code of Practice

private, privacy, green-1647769.jpg private, privacy, green-1647769.jpg

Original media release from the Hon. Mark Dreyfus KC MP (28/09/2023). The Albanese Government has committed to stronger privacy protections for Australians in its response today to the landmark review of the Privacy Act. Australians increasingly rely on digital technologies for work, education, health care and daily commercial transactions and to connect with loved ones.…

Read More Government to Strengthen Privacy Protections

Switchboard, open to the switches and with blue and black wires above and below.

From 30 September, energy bills will be easier for consumers to understand as energy retailers comply with the new billing obligations in the Australian Energy Regulator’s (AER) Better Bills Guideline.

Retailers must now include a ‘better offer’ statement on the front page of their bill. This statement must tell the customer if the retailer can offer a better deal, which could include the retailer’s standing offer, and include details of how to switch plans.

Read More Mandatory Better Bills Guideline to Simplify Energy Bills for Consumers

Energy Consumers Australia

The Board of Energy Consumers Australia is pleased to announce the appointment of incoming CEO Brendan French.

Brendan brings over 20 years’ experience in executive and leadership roles, with a focus on consumer interests in the banking, finance, energy and water sectors. On top of significant corporate experience at the Commonwealth Bank, he was previously the NSW Energy and Water Deputy Ombudsman.

Read More Energy Consumers Australia Welcomes New CEO

male, 3d model, isolated-2512004.jpg male, 3d model, isolated-2512004.jpg

Three months after the ABC ran a story about virtual kidnapping scams targeting Chinese international students in Sydney, the National Anti-Scam Centre (NASC) has warned that the scam, which aims to threaten, intimidate, and steal from Chinese students living in Australia (regardless of socio-economic status), has more than doubled in number since August 2023.

Read More NASC Warns of Increasing Virtual Kidnapping Scams