Finance

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A new survey of financial counsellors about the impact of buy now pay later (BNPL) on their clients is a wake up call to the community about this new form of debt. This is a media release from Financial Counselling Australia . It was originally published on 6th December, 2021. The report’s title says it all: It’s credit, it causes…

Read More New report shows buy now pay later debt is causing significant financial stress

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Joint campaign from WEstjustice and CHOICE improves landlord insurance recoveries processes WEstjustice and CHOICE have secured insurance industry commitments to stop the practice of unfairly pursuing renters for accidental damage. This change means that no renter in Australia should receive a bill for accidental or unintentional property damage to the homes they rent. All major…

Read More Insurers stop renter robodebt and commit to minimum standards to protect tenants

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ASIC recently completed a project reviewing insurance claims handling outcomes for consumers affected by the 2019-20 ‘Black Summer’ bushfires.  The fires were declared a catastrophe (CAT195) by the Insurance Council of Australia (ICA) on 8 November 2019. During the 2019-2020 fires thirty-three people died, more than five and a half million hectares of bushland was…

Read More ASIC encourages home insurers to be consumer-centric in handling claims this summer

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Financial Counselling Australia (FCA), Financial Rights Legal Centre and the Consumer Action Law Centre welcome the Parliamentary Joint Committee on Corporations and Financial Services’ recommendation for legislation to prohibit online gambling operators from accepting credit card funded deposits. This is a media release from the Financial Counselling Australia. It was originally published on 26th November, 2021. Yesterday the Committee released…

Read More Consumer advocates welcome recommendation for stricter controls of credit funded gambling online

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The Banking Code Compliance Committee’s (BCCC) Inquiry into Code-subscribing banks’ compliance with Chapter 45 of the Banking Code of Practice (the Code) is one of its current major monitoring activities. The obligations under Chapter 45 of the Code are key consumer protections for the representatives and next of kin of deceased customers. This is a media release from the Banking…

Read More BCCC launches deceased estates Inquiry

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The Banking Code Compliance Committee (BCCC) Annual Report for 2020-21 highlights concerns about banks’ compliance with their guarantees and direct debits obligations under the Banking Code of Practice (the Code). This is a media release from the Banking Code Compliance Committee (BCCC). It was originally published on 8th November, 2021. The BCCC has also shared good practice guidance to improve industry…

Read More Banking Code Committee publishes 2020-21 Annual Report

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The Australian Securities and Investments Commission (ASIC) should immediately investigate how life insurers treat people with past or current mental health conditions, in response to continuing widespread discrimination by life insurers. This is a media release from the Public Interest Advocacy Centre. It was originally published on 8th November, 2021. This is a key recommendation of Mental Health Discrimination…

Read More Mental health discrimination by insurers: new report calls for urgent ASIC investigation

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CHOICE survey reveals widespread public support for passage of Banking Royal Commission draft laws. “The Australian community has not forgotten the scandals of the Banking Royal Commission. However, it’s been two and a half years since the Federal Government committed to cleaning up the banking industry. Many victims remain without the compensation they deserve while…

Read More “Justice delayed is justice denied”: CHOICE on overdue Banking Royal Commission draft laws

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Australia’s leading Indigenous financial literacy organisation, First Nations Foundation has relaunched its award-winning online financial literacy training program, My Money Dream, delivering culturally-appropriate, contemporary education that empowers Indigenous Australians to take control of their financial future. This is a media release from First Nations Foundation. It was originally released on 25th October, 2021. Recently relaunched with an interface…

Read More My Money Dream: award-winning tech relaunches to chase financial wellbeing for young Indigenous Australians

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Several CFA members including: CHOICE, the Consumer Policy and Research Centre (CPRC), the Consumer Action Law Centre (CALC), and the Queensland Consumers Association (QCA), made written submissions on the PC’s draft report on “Right to Repair”. The PC made draft recommendations on many aspects of this very complex and diverse topic. The CFA member submissions…

Read More CFA members make submissions to Productivity Commission (PC) “Right to Repair” Inquiry

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The Financial Services Council (FSC) has today announced it will be introducing an enforceable FSC Standard to prohibit the use of exclusions and restrictive disability definitions because a member is employed in a high-risk occupation. It will apply to all default group life insurance in superannuation amongst FSC members. This is a media release from the Financial Services…

Read More FSC to ban occupational exclusions in default group life insurance in superannuation