Financial capability

meet, relationship, business-1020144.jpg meet, relationship, business-1020144.jpg

This week Consumers International launched a global campaign for transparent digital finance. Poor transparency has long been a problem in financial services, but now more than ever there are billions of consumers (1) using banks and other financial services and (2) using or connecting to these financial services digitally. Over mounting concern on both digital…

Read More Global Campaign for Transparent Digital Finance Launches

From Surviving to Thriving: Embedding a well-being framework into financial counselling practice Skills and Knowledge Connections - Survivng - Stabilising - Building - Thriving Identity Health Basic Needs Money

In 2020, the Indigenous Consumer Assistance Network (ICAN) set out to widen the scope of its financial counselling services by looking at how it could deliver a holistic financial counselling framework that could better meet the financial and well-being needs of its service users. Over the past three years, ICAN has been developing a practice framework for its financial counselling services that embeds elements of the Sustainable Livelihoods Framework. Today ICAN has released the report: From surviving to thriving: Embedding a well-being framework into financial counselling practice that shares the learnings from this significant organisational undertaking.

Read More ‘From Surviving to Thriving’ ICAN’s Report on Holistic Financial Counselling

auto financing, financing, interest charges-2157347.jpg auto financing, financing, interest charges-2157347.jpg

The Australian Financial Complaints Authority (AFCA) has published its Responsible Lending Approach, documenting for financial firms and consumers the way it considers complaints in this area.

The Approach was developed in response to calls from stakeholders to provide greater clarity around AFCA’s existing approach and to ensure consistency in AFCA complaint outcomes in these complex areas.

Read More AFCA’s Approach to Responsible Lending

scale, money, value-3671883.jpg scale, money, value-3671883.jpg

Original media release from ECA (23/11/2023). Energy Consumers Australia (ECA) CEO Brendan French, quoted in response to the Capacity Investment Scheme: quote Energy Consumers Australia CEO Brendan French: “Energy Consumers Australia welcomes this morning’s announcement which is both an important step in providing reliable supply to consumers and also a continued firm commitment by Federal…

Read More Energy Consumers Australia Welcomes Announcement of Capacity Investment Scheme, Calls for More Work for Consumers