Banking Archives - Page 5 of 14 - Consumers' Federation of Australia

22 November , 2021

BCCC launches deceased estates Inquiry

The Banking Code Compliance Committee’s (BCCC) Inquiry into Code-subscribing banks’ compliance with Chapter 45 of the Banking Code of Practice (the Code) is one of its current major monitoring activities. The obligations under Chapter 45 of the Code are key consumer protections for the representatives and next of kin of deceased customers. This is a media release from the Banking…

9 November , 2021

Banking Code Committee publishes 2020-21 Annual Report

The Banking Code Compliance Committee (BCCC) Annual Report for 2020-21 highlights concerns about banks’ compliance with their guarantees and direct debits obligations under the Banking Code of Practice (the Code). This is a media release from the Banking Code Compliance Committee (BCCC). It was originally published on 8th November, 2021. The BCCC has also shared good practice guidance to improve industry…

2 November , 2021

“Justice delayed is justice denied”: CHOICE on overdue Banking Royal Commission draft laws

CHOICE survey reveals widespread public support for passage of Banking Royal Commission draft laws. “The Australian community has not forgotten the scandals of the Banking Royal Commission. However, it’s been two and a half years since the Federal Government committed to cleaning up the banking industry. Many victims remain without the compensation they deserve while…

13 September , 2021

Banking Code Committee concerned by direct debits compliance

The Banking Code Compliance Committee (BCCC) today released a report indicating that banks would comply with their direct debit obligation under the Banking Code of Practice (the Code) in only 71% of cases. In March 2021, the BCCC conducted a mystery shopping exercise into banks’ compliance with their obligation to promptly cancel a customer’s direct debit on…

6 September , 2021

Banks report a 14% increase in Code breaches

In a report released today, the Banking Code Compliance Committee (BCCC) said 19 subscriber banks self-reported 22,473 breaches of the Banking Code of Practice for the period July to December 2020. This is a Banking Code Compliance Committee media release, originally published on 27th August, 2021. This is an increase of 13.7% over the previous six months.…

6 September , 2021

Customer Owned Banking Code Compliance Committee releases Annual Report for 2020-21

The independent committee that monitors the Customer Owned Banking Code of Practice (the Code) has released its Annual Report for a year marked by the ongoing challenges arising from the COVID-19 pandemic and expectations of the financial services industry to embed extensive regulatory changes stemming from the Financial Services Royal Commission. This is a Customer…

26 August , 2021

Banks can do better: Consumer groups make more than 100 recommendations to improve bank behaviour

A coalition of the country’s leading consumer organisations is calling on Australia’s major banks to make significant updates to their industry code to improve outcomes for customers. The Consumers’ Federation of Australia’s (CFA) submission of behalf of the coalition to the 2021 review of the Australian Banking Association (ABA) Banking Code of Practice (the Code)…

16 August , 2021

Banking Code Compliance Committee critical of banks’ guarantees practices

In a report released on the 11th of August, the Banking Code Compliance Committee (BCCC) highlighted serious concerns about banks’ failure to consistently comply with the 2013 Code’s guarantee obligations. This is a Banking Code Compliance Committee (BCCC) media release, originally published on 11th August, 2021. For the first time in a BCCC Inquiry, a sub-set of…

2 August , 2021

Government must go back to the drawing board on new Open Banking rules that undermine Australians’ privacy rights

Financial Rights Legal Centre is calling on the Australian Government to halt the introduction of new rules that will increase privacy and security risks for people when sharing their financial data. This is a Financial Rights Legal Centre media release, originally published on 30th July, 2021. The government should rescind proposals to: allow the transfer…

30 June , 2021

BCCC publishes 2021-24 Strategic Plan and 2021-22 Business Plan

The Banking Code Compliance Committee (BCCC) has published its 2021-24 Strategic Plan and 2021-22 Business Plan. The 2021-24 Strategic Plan outlines the areas we will focus on to achieve our purpose for the period 2021–22 to 2023–24, including taking action to: improve the visibility of the BCCC enhance our intelligence sources and identify important issues expand our engagement with consumer stakeholders…

24 June , 2021

Customer Owned Banking Code Compliance Committee report shows consumer credit insurance obligations are ongoing

A follow-up inquiry into consumer credit insurance (CCI) has shown that, while customer owned banking institutions have stopped selling add-on CCI, they still have a duty to their customers when it comes to managing loans with active policies and providing referrals to insurance providers. The independent committee that monitors the Customer Owned Banking Code of…

2 June , 2021

Code Compliance Committee releases Annual Data Verification Report 2019-20

The Customer Owned Banking Code Compliance Committee (the Committee) has released its ACS Verification Report 2019–20: Insights and Learnings. This Report is an addition to the summary data published in the Committee’s Annual Report in December 2020. It contains analysis of the self-reported data collected in the 2019–20 Annual Compliance Statement (ACS) and of the…