Everyday Consumer

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The metaverse is a collective virtual shared space, where you can socialise, collaborate, learn, and play with others across different digital worlds. The metaverse may offer new opportunities for creativity, education, entertainment, and commerce, but there are also new challenges where metaverse technologies can have a significant impact on young users’ mental health and well-being. Children…

Read More Children’s safety in the metaverse – Draft standard open for Public Comment

TIME for CHANGE

The two major consumer protections announced today -the ban on unfair trading and consultation on penalties for breaches by traders and service providers of the consumer guarantees under the Australian Consumer Law- will help create a fairer marketplace for all Australians. That’s the verdict of Consumer Action Law Centre CEO Stephanie Tonkin who welcomed the announcement from…

Read More Consumer Advocates Welcome Government Announcement on Unfair Trading and Consultations

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Consumer group CHOICE has welcomed the Federal Government’s plans to strengthen unit pricing by reviewing the rules and introducing strong penalties for non-compliance.  Quotes attributable to Deputy Director of Campaigns, Andy Kelly: “CHOICE welcomes the Federal Government’s announcement to improve the rules around grocery unit pricing. Currently, supermarkets can’t be penalised for poor unit pricing and…

Read More CHOICE Welcomes Federal Government’s Announcement to Strengthen Unit Pricing Rules

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A broad coalition of consumer advocates is calling for the Albanese Government to make one fundamental change to the proposed Scams Prevention Framework (SPF) and put reimbursement at its core, warning that without this improvement the SPF is not going to work for the tens of thousands of Australia’s robbed by scammers. The group’s call…

Read More Advocates Warn Scams Prevention Framework Needs Assumption of Reimbursement, Not Halfway Measures

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Consumer Action Law Centre Acting Director of Policy and Campaigns Luke Lovell said the new protections for telco customers experiencing domestic and family violence (DFV) announced today by Minister for Communications, Michelle Rowland, show real progress, as they will provide support to victim-survivors and their families when most in need. “Thank you, Minister Rowland, this…

Read More Advocates Welcome Stronger Protections for Telco Consumers Experiencing Domestic and Family Violence

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The Justice and Equity Centre welcomes the passing of the Australian Human Rights Commission Amendment (Costs Protection) Bill 2023, which establishes an ‘equal access’ costs model for federal discrimination law claims. This is a reform we proposed with our partners at Grata Fund, to improve access to justice for people who have endured sexual harassment or discrimination…

Read More Advocates Welcome Establishment of ‘equal access’ Costs Model for Federal Discrimination Law Claims

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The ACCC is seeking views on a proposed court-enforceable undertaking offered by Sigma Healthcare Limited (ASX: SIG) in relation to its proposed acquisition of Chemist Warehouse Group Holdings. Sigma is one of the largest wholesalers of prescription medicines, over the counter and front of store products. Sigma is also a franchisor of pharmacies under banners…

Read More ACCC seeks Consultation on Potential Competition Concerns with Sigma/Chemist Warehouse Acquisition

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Many Australian consumers and grocery suppliers have told the ACCC they are concerned that some of Australia’s supermarket retailers have considerable market power and are engaging in practices which disadvantage both their customers and suppliers. The Interim Report for the ACCC’s Supermarkets Inquiry, published today, outlines what the ACCC has heard at the halfway point of the…

Read More ACCC Publishes Interim Report on Supermarket Inquiry

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The Digital Platform Regulators Forum (DP-REG) has published a working paper on multimodal foundation models (MFMs) used in generative artificial intelligence (AI). The latest working paper “Examination of technology – Multimodal Foundation Models” examines MFMs – a type of generative AI that can process and output multiple data types, such as image, audio or video…

Read More Regulators Release Working Paper on an AI Generative Model

Reductions The ACCC has commenced separate proceedings in the Federal Court against Woolworths Group Limited (Woolworths) (ASX: WOW) and Coles Supermarkets Australia Pty Ltd (Coles) (a subsidiary of Coles Group Limited – ASX: COL) for allegedly breaching the Australian Consumer Law by misleading consumers through discount pricing claims on hundreds of common supermarket products. The…

Read More ACCC Alleges Misconduct by Coles and Woolworths, Over 200 Accounts Each Related to Price

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The majority of Australia’s consumer regulators are missing the opportunity to act as an early warning system for dodgy businesses, according to new research from the Consumer Policy Research Centre (CPRC). The Am I The Only One? report, released today, finds that most Australian consumer regulators do not publish regular complaints data in an accessible…

Read More Calls Continue for Consumer Regulators to Release Data