Everyday Consumer

A computer screen showing a line graphy depicting the share market prices A computer screen showing a line graphy depicting the share market prices

ASIC warns consumers about investment advertising that compares fixed-term investment products to bank term deposits. A surge in such marketing of fixed-term investment products in recent months has prompted ASIC to caution consumers to take care making investment decisions based on such advertising. ASIC is monitoring such advertising and the entities involved because of reports…

Read More ASIC warns consumers: Investment advertising is not always ‘true to label’

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Living in bushfire pone areas has its risks and anyone planning to build or re-build following the recent devastating bushfires should consult the Australian Standard that covers the bushfire safety requirements of building in the area and provides the methodology for calculating your bushfire attack level.  The Australian Standard AS 3959:2018 Construction in bushfire prone areas is a…

Read More Free standard on construction in bushfire prone areas

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CFA has made a submission to the Australian Competition and Consumer Commission (ACCC) Button Battery Taskforce. The ACCC launched the taskforce to investigate the safety of button batteries and the products that contain them. Button batteries pose a severe injury risk for young children and other vulnerable groups, like the elderly and those with dementia,…

Read More Consumers’ Federation of Australia responds to proposed button battery regulation options

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The Consumers’ Federation of Australia (CFA), the peak body for consumer groups nationally, has made two submissions to the Australian Competition & Consumer Commission (ACCC) responding to authorisation applications from Australia’s banks and supermarkets. Businesses can seek authorisation from the ACCC where conduct risks breaching competition laws but is in the public interest. More than…

Read More Consumers’ Federation of Australia responds to COVID19 cooperation proposals from banks & supermarkets

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Australian Banking Association says Australian banks will issue a record number of debit cards (Mastercard or VISA debit) to customers who don’t have them and who may be self-isolating to make sure they can continue to pay for their goods and services online or over the phone throughout the COVID-19 pandemic. Currently there are over…

Read More Record issuance of debit cards to help isolated or vulnerable customers

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The Australian public is attracted by the idea of using technology to assist tracing contacts of people diagnosed with COVID-19. A proximity logging app is proposed. The Australian public, along with scientists and researchers around the world, is also very concerned about gifting future governments the power to impose contact tracing on the populace through…

Read More How to earn public trust before the Contact Tracing App: Australian Privacy Foundation

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Petrol retailers should not use the current pandemic to further increase profits, which the latest ACCC petrol industry report shows have risen in recent years, and should pass on the full benefit of falling oil prices to motorists, the ACCC has said. Weekly average international crude oil prices have decreased by around US$ 50 per barrel since…

Read More Petrol retailers should reduce their prices in line with falls in international petrol prices: ACCC

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Consumer advocate CHOICE is urging Australian banks to go further in their response to COVID-19, flagging that many Australians are still being harmed by high cost credit cards, personal loans and long term debt. “We welcome that many banks have announced initial support packages for customers but we know they can go further. We have…

Read More “Banks need to go further on their coronavirus response”: CHOICE

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NBN Co announced on Friday it will establish a $150 million financial relief and assistance fund to help internet providers to support their residential and small and medium business customers affected by the COVID-19 pandemic. The relief fund, created following a short industry consultation led by NBN Co, is aimed at helping internet providers connect…

Read More NBN Co creates $150 million COVID-19 relief and assistance package

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In response to the COVID-19 pandemic crisis Consumers International members in 100 countries are calling for a focus on the protection and empowerment of individuals in the marketplace based on consumer rights, and for co-ordinated strategies across nations and intergovernmental bodies to build fair, safe, resilient and sustainable economies through consumer protection. We are calling on G20…

Read More Consumers International calls for COVID-19 response to prioritise consumer protection and empowerment

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The Conexus Institute, Actuaries Institute and Super Consumers Australia have collaborated to produce an Information Sheet addressing early access to super. As you are aware the Government is allowing eligible individuals affected by COVID-19 to access up to $10,000 of their superannuation in 2019–20 and a further $10,000 in 2020–21. A challenge for super funds…

Read More An Information Sheet relating to early access to super

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The Board of Energy Consumers Australia is pleased to announce the appointment of Lynne Gallagher as its interim CEO. Energy Consumers Australia Chair, Louise Sylvan AM, said Ms Gallagher was well-placed to lead the organisation for the next twelve months. “Australian households and small businesses are grappling with unprecedented economic, health and social pressures. The…

Read More Interim Energy Consumers Australia CEO Appointed