Consumer protection Archives - Page 29 of 38 - Consumers' Federation of Australia

11 March , 2020

Consumer Action releases Regulator Watch report

Consumer Action Law Centre has released its second edition of Regulator Watch: The enforcement performance of Australia’s consumer protection regulators. In 2013, Consumer Action published the first edition of ‘Regulator Watch’, which was written in response to the absence of a public mechanism to compare the enforcement work being done by Australia’s various consumer protection regulators. Since…

6 March , 2020

Scammers exploit payment loophole on PayPal

Concert-goers are being warned to avoid paying for tickets via PayPal using the ‘friends and family’ function, as these transactions are not covered by the financial service’s buyer protection policy. The warning comes as Consumer Protection has received numerous complaints from Western Australians unable to retrieve their money after using this function to transfer funds…

4 March , 2020

Consumer advocates comment on draft legislation that responds to over a quarter of Banking Royal Commission recommendations

Consumer Credit Legal Service (WA), CHOICE, Consumer Action Law Centre, Financial Counselling Australia, Financial Rights Legal Centre and Super Consumers Australia have published policy submissions that respond to 22 of the Royal Commission’s 76 recommendations. After the shocking scandals of the Royal Commission, consumer groups are supportive of the Treasurer Josh Frydenberg’s efforts to enact…

25 February , 2020

Will coronavirus effect my travel plans? Check the fine print

Extreme weather events in Australia and the recent outbreak of the coronavirus (COVID-19) in China, may leave you wondering where you stand in terms of cancelling, rescheduling or getting a refund on holiday accommodation bookings, flights and other travel plans. The Office of Fair Trading Queensland has released the following media statement: Under the Australian…

20 February , 2020

ASIC consults on draft guidance on the new best interests duty for mortgage brokers

ASIC has today started a four week consultation on draft guidance about the new best interests duty for mortgage brokers. The new obligations were legislated by the Parliament in response to Recommendation 1.2 of the Royal Commission. From 1 July, the obligations will require mortgage brokers to act in the best interests of consumers and to…

14 February , 2020

CHOICE calls for stronger ticket resale protections

CHOICE is warning Australians to avoid ticketing fakes on platforms like Viagogo after Google let the exploitative ticket seller back onto its search advertising. “The Federal Government and Michael Sukkar have the power to make this the last summer of ticketing fakes,” says Julia Steward, Head of Policy at CHOICE. “We’re glad to see the…

13 February , 2020

Inclined sleepers: A tragedy waiting to happen in our homes

CHOICE is calling on the government to introduce tighter product safety laws, following an alarming number of infant deaths linked to inclined sleepers in the US. CHOICE experts say that based on research conducted in the US, inclined sleepers are so dangerous for young babies that they should be completely avoided. Two inclined sleeping products…

6 February , 2020

Consumer advocates welcome Act implementing three key Banking Royal Commission recommendations

Today the Government passed the first omnibus bill in the wake of the Banking Royal Commission, which consumer advocates say will help address long-standing problems with unfair insurance contracts, funeral expenses policies and mortgage broking. The Financial Sector Reform (Hayne Royal Commission Response—Protecting Consumers (2019 Measures) Act 2019 will address recommendations 4.7, 1.2 and 4.2…

29 January , 2020

Who is protecting your information on the internet?

The recent ABC article titled How safe are GPS trackers for children – and what should I know before buying one? raises concerns about the ethics of technological surveillance and asks, ‘are we being sucked in by their convenience?’ When we digitise information or upload it to the internet, we run the risk of having that information…

20 December , 2019

ACMA reveals top 5 most reported phone scams for 2019

The Australian Media and Communications Authority (ACMA) has today released a list of the top five phone scams most commonly reported to the agency in a bid to raise people’s awareness of scams during the Christmas period. NBN impersonations were revealed as by far the most reported scam for 2019, followed by scammers pretending to…

19 December , 2019

New consumer protections to reduce mobile roaming bill shock

The Australian Communications and Media Authority (ACMA) has enhanced rules for telcos in order to better protect people against the ‘bill shock’ that can come from high international mobile roaming charges. Under current rules, telcos must send notifications about international mobile roaming charges to devices that can receive SMS messages – mostly mobile phones. This…

19 December , 2019

Telco reliability framework remains a work in progress: ACCAN

Telco customers will benefit from clearer communication from their providers; however, further efforts will be needed to protect consumers against unreliable telco services, according to the Australian Communications Consumer Action Network (ACCAN). Released today, the Morrison Government’s Consumer Safeguards Review Part B report provides a high-level framework that aims to address reliability issues of telco…