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The ACMA’s final set of rules to improve the experience for consumers moving to services delivered over the National Broadband Network (NBN) commence today. ‘The ACMA has been working hard on behalf of consumers to address issues of concern before we reach the peak rollout period for the NBN,’ said ACMA Chair Nerida O’Loughlin. Over…
Read More ACMA’s telco rules finalised
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A final set of new rules requiring telcos to help their customers move smoothly to the National Broadband Network (NBN) was released today by the ACMA. ‘These new rules will give consumers greater confidence that their telco will make sure their new NBN service will work as expected and provide options if their connection doesn’t…
Read More ACMA finalises new telco rules for NBN migration
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A new report highlighting the issue of phone number loss when migrating to the National Broadband Network (NBN) is recommending greater action by phone companies – including better communication with consumers and small businesses. Residential consumers and small businesses generally expect to retain their existing phone numbers when moving between providers or to the NBN.…
Read More Telephone number loss an issue for consumers and small business
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NBN Co has recently announced changes to wholesale prices charged to retail service providers (RSPs) from October 2018. These changes mean consumers can expect to pay higher prices to access NBN services. At the same time consumers can expect to have an improved experience as congestion in the network is addressed through greater dedication of…
Read More ACCAN’s Analysis of NBN Co’s recently announced Pricing Changes
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Telco consumers can expect a better complaints-handling experience under a new industry standard and record-keeping rules announced today by the Australian Communications and Media Authority (ACMA). This is the first tranche of new rules announced by the ACMA in December 2017 to improve consumers’ experience in migrating to the National Broadband Network (NBN). The ACMA’s actions follow its industry information-gathering exercise and its…
Read More ACMA rules kick in on telco complaints
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The ACCC has today published the final report of its communications sector market study, which includes 28 recommendations and actions on competition and consumer issues. Much has changed since the ACCC published its draft report in October 2017. Since then, the ACCC has secured eight court-enforceable undertakings from various internet service providers on NBN speeds,…
Read More ACCC finalises report on communications market
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A new Australian Communications and Media Authority (ACMA) intelligence sweep of telco websites has found the overwhelming majority of telcos are complying with rules to provide Critical Information Summaries (CIS) to their customers. ‘CIS provide important information to consumers when making a choice between the plans offered by different telcos,’ said ACMA Chair, Nerida O’Loughlin. ‘Consumers can find this…
Read More Telcos make a good start in providing critical information on NBN offers
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ACCAN welcomes the release of the first round of results from the ACCC’s Measuring Broadband Australia speed monitoring program, and its generally positive findings. ‘We’ve long been calling for the independent monitoring of broadband speeds so consumers know what they’re likely to be getting when they buy a service. We’re strongly supportive of the ACCC’s…
Read More ACCAN welcomes ACCC’s first NBN speed test results
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NBN Co has announced a new monthly report to track service and quality improvements on the nbn broadband access network. The report will include key measures such as the number of homes and businesses which can connect to the nbn™ access network, network congestion levels, the percentage of homes and businesses on a 50mbps (download) wholesale speed…
Read More Australians can now track NBN progress in monthly reports
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The Minister for Communications has directed the Australian Communications and Media Authority (ACMA) to impose new rules that will force telcos to significantly improve the consumer experience in moving to the NBN. This is a great win for consumers. The Australian Communications Consumer Action Network (ACCAN) has been calling for some time for these issues to be addressed and…
Read More New telco rules an early Christmas present for consumers
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The Australian Communications Consumer Action Network (ACCAN) appeared before the Joint Standing Committee on the National Broadband Network in Melbourne today to highlight the need for service standards and to present solutions to problems faced by consumers in the NBN rollout. “It is fair to say that for a number of consumers the rollout has…
Read More ACCAN highlights need for service standards to Joint Standing Committee on NBN
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The Australian Competition and Consumer Commission has welcomed the Federal Government’s announcement that it will fund a new broadband performance monitoring program to provide Australian consumers with accurate and independent information about broadband speeds. The program will use hardware-based devices to perform remote testing of around 4,000 households to determine typical speeds on fixed-line NBN…
Read More ACCC to monitor Australia’s broadband performance
