Accessibility Archives - Page 10 of 13 - Consumers' Federation of Australia

4 December , 2020

New research highlights urgent need to close digital divide for Indigenous communities

New analysis commissioned by the Australian Communications Consumer Action Network (ACCAN) shows that urgent action is needed to address the digital divide in remote Indigenous communities in the wake of COVID-19 lockdowns. This is an ACCAN Media Release While much of the nation turned to digital services such as videoconferencing and telehealth during the rolling…

11 November , 2020

CFA joins the EveryAGE Counts national coalition to end ageism

Consumers’ Federation of Australia is excited to have become a member of the EveryAGE Counts national coalition to end ageism. We are now a proud member of this diverse and growing coalition of organisations and individuals committed to achieving this important shift in the way we understand and experience growing older. By joining the coalition,…

28 October , 2020

Measuring Australia’s digital divide: the Australian digital inclusion index 2020

The Australian Digital Inclusion Index 2020, released by RMIT and Swinburne University of Technology for Telstra, illustrates Australia’s online participation. The following is a summary of the key findings of the study, published by the Analysis and Policy Observatory. The COVID-19 pandemic has underlined the critical importance of digital inclusion in contemporary Australia. With the…

10 July , 2020

COVID job losses leading to people paying for junk insurance

Super Consumers Australia urges insurers to drop discriminatory policies that don’t protect the unemployed or people working limited hours. Super Consumers Australia has warned that the insurance industry will put approximately 343,000 people at financial risk if it doesn’t take action by the end of September. The warning comes after the Financial Services Council promised…

8 July , 2020

Banks Announcement of Further Assistance for Customers a Timely Relief: Consumer Groups

Today’s announcement by the banking industry of further assistance to help customers experiencing financial hardship will provide some important relief to those who continue to be impacted by COVID-19. CHOICE, Financial Rights Legal Centre, Consumer Action Law Centre and Financial Counselling Australia are at the forefront of helping people impacted by COVID-19, particularly people doing…

7 July , 2020

How to reduce your debt – Legal information bites by Queensland Legal Aid

In this short animated video, Legal Aid Queensland’s Paul Holmes, senior lawyer (consumer advocate), Civil Justice Services team talks about how to reduce your debt, particularly during COVID-19. In the legal information bites series, Legal Aid Queensland talks about the law, your rights and where to get legal help if you need it. To find…

3 July , 2020

AFCA receives more than 80,000 complaints in FY19/20, nearly 5,000 of which are COVID-19 related

Australians in dispute with their bank, insurer, super fund or financial firm have lodged more than 80,000 complaints in the last 12 months, with the Australian Financial Complaints Authority (AFCA) securing $258.6 million in compensation and refunds direct to consumers. People made 80,546 complaints to AFCA between 1 July 2019 and 30 June 2020. This…

29 June , 2020

1 in 4 Australians are struggling to pay for essentials such as energy, groceries and insurance, adding to existing rent and mortgage stress

A new research report by the Consumer Policy Research Centre explores the global response to COVID-19, with nationwide survey of 1114 Australians showing people are drawing on limited resources just to make ends meet. 12 million Australians are concerned about the impact of COVID-19 on their financial wellbeing; 1 in 5 are ‘very’ concerned Almost…

29 April , 2020

Record issuance of debit cards to help isolated or vulnerable customers

Australian Banking Association says Australian banks will issue a record number of debit cards (Mastercard or VISA debit) to customers who don’t have them and who may be self-isolating to make sure they can continue to pay for their goods and services online or over the phone throughout the COVID-19 pandemic. Currently there are over…

16 April , 2020

BCCC seeks feedback on its Inclusivity, Accessibility and Vulnerability Inquiry

The Banking Code Compliance Committee (BCCC) invites feedback about the proposed scope of its Inclusivity, Accessibility and Vulnerability Inquiry, which focuses on the obligations set out in Chapters 13 and 14 of the Banking Code of Practice. This consultation paper is being distributed to all Code-subscribing banks. In addition, the BCCC has extended the consultation…

6 April , 2020

Telco companies are failing people in financial hardship

Consumer Action Law Centre has released the following statement in response to a report by the Australian Communications and Media Authority (ACMA) on fiancial hardhip in the telco industry. A report released this week by ACMA shows that telco providers are not adequately identifying and supporting customers experiencing financial hardship. The ACMA reports shows that…

2 April , 2020

Telco financial hardship policies critical during COVID-19

The Australian Communications and Media Authority (ACMA) is reminding consumers that there are options available if they are experiencing financial distress and struggling to pay their telco bills. ACMA Chair Nerida O’Loughlin said that telcos have financial hardship programs available to support Australian consumers facing difficulties. “Telecommunication services are playing a critical role in keeping Australians connected…