Standards

8 February , 2023

Increase in phone and internet complaints in quarter two shows impact of Optus data breach

The Telecommunications Industry Ombudsman’s (TIO) Quarter Two Complaints Report shows a 9.9 per cent increase in the number of complaints received between October and December 2022. Residential consumers and small businesses made 17,903 complaints, with more than half of these about mobile services. Complaints this quarter increased largely due to the impact of the Optus…

26 February , 2013

Dissatisfied Vodafone customers should contact TIO

ACCAN directs customers to ombudsman for swift action on complaints

30 October , 2012

Will mobile phone complaints stop rising anytime soon?

Mobile problems now make up 2/3 of the complaints received by the TIO

25 September , 2012

No need to pay for dispute resolution: TIO

Ombudsman says consumers have access to free complaints services so don’t need to pay for credit repair.

7 May , 2012

TIO report responds to consumer concerns

The report recommends incentives to encourage compliance with the TIO scheme, and improved governance with better balance between consumer and industry interests.