Retirement Living Code of Conduct – Annual Report

The Code Review Panel for the Retirement Living Code has published its inaugural Annual Report. The report confirms that in Australia today, more than 46% of retirement village residents are living in a Code Compliant community.

The Code Review Panel comprises Dr Elizabeth Lanyon (Independent Chair of the Code Review Panel), Peter Nilsson (Operator Representative), Alistair Christie (Resident’s Representative), Jennifer Clancy (Operator Representative Alternate), Anthony Heald (Operator Representative Alternate) and Judy Mayfield (Resident’s Representative Alternate).

The Code Administrator, Megan Hobson, has received seven Code breach complaints. One of these involved legal questions which were the subject of an application to the Queensland Consumer and Administrative Tribunal and which therefore was not dealt with under the Code until those actions were determined. However, the Code Administrator was able to investigate simultaneously a breach complaint regarding the same village’s complaint handling processes. This year, the Administrator has determined that no breaches have occurred in the complaints referred to the scheme. The Panel expects a greater number of complaints in 2021 as the Code’s existence is more widely promoted among residents.

Information about the Retirement Living Code and a copy of its Annual Report can be found here.