FOS latest Annual Review has been released, with summaries in English and other community languages. Also published online are Comparative Tables showing disputes about individual financial service providers.
Read More 30,283 financial service disputes at FOS in 2010/11, up 27%
ACMA logo
According to the communications regulators, ACMA, it is unclear whether industry initiatives have resulted in a real reduction in the level of children’s exposure to food and beverage advertising on free-to-air television, and there is continuing community concerns around food and beverage advertising to children.
Read More Junk food ads: Is industry self-regulation making a difference?
ASIC will shortly contact 30 Australian financial services licensees as part of the next phase of its review of financial advice industry practice. The review is intended to provide input into ASIC’s work on educating investors, holding gatekeepers to account and understanding consumer behaviour.
Read More ASIC continues review of financial advisors
CHOICE has welcomed the initial response of Health and Food Ministers to the report of the Food Labelling Review. Ministers have promised an alternative to the traffic light labelling system which all the evidence suggests helps consumers the most. It needs to work as well as traffic light labelling to gain consumer support.
Read More Ministers put better food labelling on the menu but proof in the pudding
The Commonwealth Consumer Affairs Advisory Council has released a discussion paper on gift cards. Restrictive expiry dates and other terms and conditions have been raised by Choice and consumer affairs agencies. Consumers have also lost when issues become insolvent.
Read More Are gift card terms and conditions too tough for consumers?
ACCAN logo
Global roaming charges are high – indeed some have asked if they are the greatest rip off in history. CFA member ACCAN provides this handy tip sheet to avoid massive smartphone bills.
Read More Don’t let global roaming ruin your holiday
Consumer Action Law Centre logo
The Australian Consumer Law’s unfair contract terms provisions are set to be tested in the Victorian Civil and Administrative Tribunal (VCAT) after CFA member, the Consumer Action Law Centre issued proceedings against internship and work experience agency Borch Leeman on behalf of one of its clients. As well as the alleged unfair contract terms, Consumer…
Read More National unfair contract terms and consumer guarantees to be under the spotlight
Parliamentary Joint Committee on Corporations and Financial Services is inviting submissions on MySuper Core Provisions.
Read More Inquiry into the Superannuation Legislation Amendment (MySuper Core Provisions) Bill 2011
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Consumer guarantees became Australia-wide law on 1 January this year. Find out how they can protect consumers when buying goods or services this Christmas
Read More Know your shopping rights: consumer guarantees
Every year, hundreds of Australians are seriously injured using items they believed to be safe, and some people die. With warmer weather people dig out products they have used for months, which may pose risk injury.
The ACCC’s online campaign seeks to ensure this summer is a safe one.
Read More ACCC campaign for a safe summer
Mandatory grocery unit pricing was introduced in 2009. While an important victory for consumers, consumer groups remain concerned that unit prices are insufficiently legible and prominent for many consumers, concerns that have been confirmed in a recent survey.
Read More Unit prices – are they legible and prominent?
ACCC SCAMwatch is advising consumers to watch out for this year’s twelve scams of Christmas.
Scams occur all year round but scammers prey on people’s generosity and vulnerabilities at this time of year.
Read More The twelve scams of Christmas
