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Australians are buying more and more gadgets and devices. Our homes and workplaces seem to be filled with smart phones, drones, Fitbits, internet- connected fridges, air-conditioners that turn off when people leave the room: anything that makes our lives more convenient. Behind the scenes, of course, is a growing pile of discarded, broken devices. The…

Read More US and EU laws show Australia’s Right to Repair moment is well overdue

A gold statue of lady justice, a woman holding a sword and scales, in front of a blue background A gold statue of lady justice, a woman holding a sword and scales, in front of a blue background

Today the Government passed the first omnibus bill in the wake of the Banking Royal Commission, which consumer advocates say will help address long-standing problems with unfair insurance contracts, funeral expenses policies and mortgage broking.  The Financial Sector Reform (Hayne Royal Commission Response—Protecting Consumers (2019 Measures) Act 2019 will address recommendations 4.7, 1.2 and 4.2…

Read More Consumer advocates welcome Act implementing three key Banking Royal Commission recommendations

The dashboard of a car; the airbags have deployed and are deflated The dashboard of a car; the airbags have deployed and are deflated

About 3.56 million defective Takata airbags have now been replaced as part of the compulsory recall, but more than seven percent remain outstanding and the ACCC is urging consumers not to ignore or delay responding to recall notices.    Figures released on Friday show about 3.56 million airbags in 2.59 million vehicles were rectified as at…

Read More More than 250,000 vehicles with defective Takata airbags remaining for replacement

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Previous Executive Director of Consumers’ Federation Australia Jenni Mack was awarded a Member of the Order of Australia (AM) in the Australia Day Honours for her service to consumer advocacy. CFA is thrilled by the fantastic recognition of Jenni’s long-running contribution to consumer advocacy and the welfare of Australians. Jenni was Executive Director of the…

Read More Previous CFA Executive Director Jenni Mack awarded a Member of the Order of Australia

A view of the steering wheel of a car from behind the driver A view of the steering wheel of a car from behind the driver

ACCC Media Release 3/20: Honda and Mitsubishi have commenced voluntary recalls for vehicles manufactured between 1996 and 2000 due to a serious safety concern relating to faulty airbags. These vehicles may have been fitted with potentially deadly Takata NADI 5-AT airbags. There is a risk these airbags may misdeploy in an accident and cause metal…

Read More Honda and Mitsubishi recall 42,000 cars due to serious airbag safety risk

A gold credit card A gold credit card

The Office of the Australian Information Commissioner (OAIC) has approved amendments to the Credit Reporting Code 2014 that will benefit consumers. The changes follow an application by the Australian Retail Credit Association (ARCA) and consultation with consumer groups, industry and regulators. Australian Information Commissioner and Privacy Commissioner Angelene Falk said that amendments to the Code…

Read More Credit reporting changes to benefit consumers

Triangular road signs with 'scam' written in all caps Triangular road signs with 'scam' written in all caps

The Australian Media and Communications Authority (ACMA) has today released a list of the top five phone scams most commonly reported to the agency in a bid to raise people’s awareness of scams during the Christmas period. NBN impersonations were revealed as by far the most reported scam for 2019, followed by scammers pretending to…

Read More ACMA reveals top 5 most reported phone scams for 2019