Consumers' Federation of Australia

24 April , 2020

How to earn public trust before the Contact Tracing App: Australian Privacy Foundation

The Australian public is attracted by the idea of using technology to assist tracing contacts of people diagnosed with COVID-19. A proximity logging app is proposed. The Australian public, along with scientists and researchers around the world, is also very concerned about gifting future governments the power to impose contact tracing on the populace through…

22 April , 2020

Petrol retailers should reduce their prices in line with falls in international petrol prices: ACCC

Petrol retailers should not use the current pandemic to further increase profits, which the latest ACCC petrol industry report shows have risen in recent years, and should pass on the full benefit of falling oil prices to motorists, the ACCC has said. Weekly average international crude oil prices have decreased by around US$ 50 per barrel since…

22 April , 2020

“Banks need to go further on their coronavirus response”: CHOICE

Consumer advocate CHOICE is urging Australian banks to go further in their response to COVID-19, flagging that many Australians are still being harmed by high cost credit cards, personal loans and long term debt. “We welcome that many banks have announced initial support packages for customers but we know they can go further. We have…

20 April , 2020

NBN Co creates $150 million COVID-19 relief and assistance package

NBN Co announced on Friday it will establish a $150 million financial relief and assistance fund to help internet providers to support their residential and small and medium business customers affected by the COVID-19 pandemic. The relief fund, created following a short industry consultation led by NBN Co, is aimed at helping internet providers connect…

20 April , 2020

Consumers International calls for COVID-19 response to prioritise consumer protection and empowerment

In response to the COVID-19 pandemic crisis Consumers International members in 100 countries are calling for a focus on the protection and empowerment of individuals in the marketplace based on consumer rights, and for co-ordinated strategies across nations and intergovernmental bodies to build fair, safe, resilient and sustainable economies through consumer protection. We are calling on G20…

20 April , 2020

An Information Sheet relating to early access to super

The Conexus Institute, Actuaries Institute and Super Consumers Australia have collaborated to produce an Information Sheet addressing early access to super. As you are aware the Government is allowing eligible individuals affected by COVID-19 to access up to $10,000 of their superannuation in 2019–20 and a further $10,000 in 2020–21. A challenge for super funds…

17 April , 2020

Interim Energy Consumers Australia CEO Appointed

The Board of Energy Consumers Australia is pleased to announce the appointment of Lynne Gallagher as its interim CEO. Energy Consumers Australia Chair, Louise Sylvan AM, said Ms Gallagher was well-placed to lead the organisation for the next twelve months. “Australian households and small businesses are grappling with unprecedented economic, health and social pressures. The…

16 April , 2020

BCCC seeks feedback on its Inclusivity, Accessibility and Vulnerability Inquiry

The Banking Code Compliance Committee (BCCC) invites feedback about the proposed scope of its Inclusivity, Accessibility and Vulnerability Inquiry, which focuses on the obligations set out in Chapters 13 and 14 of the Banking Code of Practice. This consultation paper is being distributed to all Code-subscribing banks. In addition, the BCCC has extended the consultation…

14 April , 2020

Defending competition in the markets during COVID-19

The United Nations Conference on Trade and Development (UNCTAD) has released the following statement urging competition authorities to use all their tools to combat the adverse consequences of COVID-19 in the markets. Under normal circumstances competition is needed in markets to keep prices low, but with the COVID-19 crisis wreaking havoc on markets the world…

14 April , 2020

UNCTAD calls for firmer action to better protect consumers during COVID-19

The United Nations Conference on Trade and Development (UNCTAD) has released the following statement, calling for authorities to do more to moniter and act on unfair business practices and criminal activities exploiting fears over the COVID-19 pandemic. The coronavirus pandemic has opened the floodgates of unfair, misleading and abusive business practices, hitting consumers hard and…

8 April , 2020

Managing the impacts of COVID-19 disruption on consumers and business

At the Gartner CEO Forum today, ACCC Chair Rod Sims spoke with a group of 70 CEOs and senior executives from a range of companies across Australasia about how the ACCC’s priorities have shifted to respond to the impact of COVID-19 on consumers and businesses. Below is a transcript of his speech. COVID-19 Taskforce The ACCC…

7 April , 2020

ISO standards relevant to COVID-19 made free to access

International Organisation for Standardisation (ISO) has compiled a list of standards to support global efforts in dealing with the COVID 19 crisis. Available standards include protective gloves, lung ventilators and other medical devices, and risk management guidelines. They are freely available in read-only format here.