CHOICE Archives - Consumers' Federation of Australia

19 September , 2025

Federal government consults on proposed new protections for aviation consumers

The federal government is conducting another consultation on the proposed design and implementation of aviation consumer protections. The consultation being undertaken by the Department of Infrastructure and consists of two key elements: CHOICE’s media release on the consultation and the government’s proposals is available here: https://www.choice.com.au/about-us/media/media-releases/2025/september/aviation-consumer-protection-scheme-a-welcome-first-step-but-still-falls-short

10 September , 2025

Consultation Open to Strengthen Unit Pricing Code, Address Shrinkflation

Consumer advocacy groups have welcomed the Federal Government’s decision to open consultation on strengthening the mandatory Unit Pricing Code. Treasury has released a Consultation Paper on ways to strengthen the Retail Grocery Industry (Unit Pricing) Code of Conduct administered by the ACCC. The Code is a mandatory industry code of conduct made under Part IVB…

7 July , 2025

Centrepay Reforms Take Home the 2025 Consumer Advocacy Award

At the 2025 ACCC National Consumer Congress the Consumers’ Federation of Australia, with help from CPRC’s Chandni Gupta, was proud to present our Consumer Advocacy Award for the best consumer advocacy campaign or project of the past year. The nominees this year were: 1. 10 Successes of the National Scams Campaign – scams are a huge…

13 June , 2025

CHOICE study finds most sunscreens fail to meet packaging claims

Consumer group CHOICE has tested 20 popular SPF 50 or 50+ sunscreens and found 16 of 20 products didn’t meet their SPF claims. Sunscreens were chosen from a range of brands, retailers, and price points, and tested by experts in a specialised, accredited sunscreen lab. “Of the 20 sunscreens we tested, only four products actually…

21 March , 2025

Draft for the new Aviation Customer Rights Charter may be weaker than the consumer law

Today [12/03/2025], CHOICE is releasing its submission to the Federal Government’s consultation on the draft Aviation Customer Rights Charter (the Charter). While the draft Charter represents an important step in the right direction, it needs more work to give consumers clear, comprehensive and strong rights when flights don’t go to plan. “The draft Charter may…

15 January , 2025

Joint Submission Urges Law Reform and Mandatory Industry Action

This is a joint submission made on behalf of:• Consumer Action Law Centre• CHOICE• The Australian Communications Consumer Action Network• Financial Rights Legal Centre• Super Consumers Australia• Financial Counselling Australia• Westjustice• Consumer Credit Legal Service WA Our organisations are pleased to have the opportunity to provide our feedback to the Senate Economics Legislation Committee. We…

6 January , 2025

Aviation Charter of Rights needs more to take off: CHOICE

CHOICE responds to the Federal Government’s announcement releasing the draft Aviation Customer Rights Charter for public consultation. Quotes attributable to Rosie Thomas, Director of Campaigns at CHOICE: “CHOICE welcomes the release of a proposed Aviation Customer Rights Charter. The announcement is an important step towards giving consumers clear rights when flights don’t go to plan.”…

26 October , 2024

Advocates Welcome Flood Inquiry Report, Urge Government to Act Now

Consumer groups have welcomed the release of the Final Report of the Standing Committee on Economics’ Inquiry into Insurer’s responses to 2022 Major Floods. The groups have called on the insurance sector and the Insurance Council of Australia to accept all the recommendations and implement changes to their internal processes and the Code of Practice…

11 October , 2024

CHOICE Research Unveils Car Data Tracking, “woefully out of date”

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10 October , 2024

CHOICE Welcomes Federal Government’s Announcement to Strengthen Unit Pricing Rules

Consumer group CHOICE has welcomed the Federal Government’s plans to strengthen unit pricing by reviewing the rules and introducing strong penalties for non-compliance. Quotes attributable to Deputy Director of Campaigns, Andy Kelly: “CHOICE welcomes the Federal Government’s announcement to improve the rules around grocery unit pricing. Currently, supermarkets can’t be penalised for poor unit pricing and…

10 October , 2024

Advocates Warn Scams Prevention Framework Needs Assumption of Reimbursement, Not Halfway Measures

A broad coalition of consumer advocates is calling for the Albanese Government to make one fundamental change to the proposed Scams Prevention Framework (SPF) and put reimbursement at its core, warning that without this improvement the SPF is not going to work for the tens of thousands of Australia’s robbed by scammers. The group’s call…

18 September , 2024

Consumer Groups Call on NIAA to Strengthen Remote Food Security Strategy

Mandatory code of practice, subsidies for food transportation and increased income support needed A coalition of consumer and indigenous groups is calling on the National Indigenous Australians Agency (NIAA) to better protect vulnerable residents in remote areas. The organisations have welcomed the proposed National Strategy for Food Security in Remote First Nations Communities, but they…