Regulator news and government inquiries

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Financial counsellors applaud the Australian Communications and Media Authority (ACMA) for imposing the largest penalty ever given a fine of $2.5 million on Sportsbet. This is a media release from Financial Counselling Australia. It was originally published on 10th February, 2022. The betting company will also refund customers $1.2 million after an extensive ACMA investigation found it had…

Read More FCA welcomes tough stance by ACMA on unlawful spamming by Sportsbet

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Following CHOICE’s 2020 investigation into Tinder’s discriminatory pricing practices in Australia, new research by Consumers International and the Mozilla Foundation has found that Tinder Plus users in several other countries are being unknowingly charged more based on their personal information.  This is a media release from CHOICE. It was originally published on 9th February, 2022. The research found that Tinder…

Read More New research finds Tinder Plus price discrimination is a worldwide issue: CHOICE releases open “love letter” asking Tinder Australia to stop unethical data use

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Consumer advocacy group CHOICE is marking Data Protection Day with results from a new survey, which has found Australians must typically consent to an average of 116 privacy policies at any one time, amounting to a hefty 467,000 words.  This is a media release from CHOICE. It was originally published on 28th January, 2022 “It’s completely unacceptable that…

Read More Average Australian must consent to 467,000 words worth of privacy policies: CHOICE calls for Privacy Act reform to make businesses responsible for using data safely and fairly

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Consumer Policy Research Centre is pleased to announce the appointment of Erin Turner as the organisation’s incoming Chief Executive Officer. This is a news item from Consumer Policy Research Centre (CPRC). It was originally published on 27th January, 2022. “Erin brings with her a wealth of experience, including her prolific consumer campaign and policy activities as Director of Communication…

Read More Announcing the appointment of new CEO Erin Turner

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Consumer groups and financial counsellors are urging the Australian Securities and Investments Commission (ASIC) to act now to put an end to the use of harmful lending models used to charge excessive fees on top of short-term loans. This is a media release from Consumer Action Law Centre (CALC). It was originally published on 24th January, 2022. For over…

Read More Time to finally end the harm done by Cigno loans

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The Federal Court has ordered four companies in the Mayfair 101 Group to pay a combined penalty of $30 million for misleading advertising. This is a media release from the Australian Securities & Investments Commission (ASIC). It was originally published on 22nd December, 2021. In March 2021, the Court found Mayfair Wealth Partners Pty Ltd and Online Investments Pty…

Read More Mayfair 101 Group to pay $30 million penalty for misleading advertising

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Need to know Rapid antigen tests are being sold at inflated prices by some retailers The ACCC is investigating the price gouging Advocates say stronger price-gouging protections are needed for consumers This is a media release from CHOICE. It was originally published on 5th January, 2022. It was only a few weeks ago that COVID-19 rapid antigen tests (RATs)…

Read More Price gouging: COVID-19 rapid antigen test prices soar

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The Australian Energy Regulator (AER) is consulting on a bold new strategy, launched today for consultation, to improve outcomes for consumers experiencing vulnerability and help them stay engaged with the rapidly transforming energy market. This is a media release from the Australian Energy Regulator (AER). It was originally published on 20th December, 2021. Latest energy debt figures show a 56% increase…

Read More Financial issues ‘just the tip of the iceberg’ in supporting energy consumers, prompting new tactics from the AER

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Prepared by CFA Executive Member Ian Jarratt, of Queensland Consumers Association. He can be reached at ijarratt@australiamail.com. Recently, the UN’s Food and Agriculture Organisation (FAO) published two reports, aimed to support, and showcase the work of Consumer Organizations around the globe on The Right to Adequate Food. The reports are: Consumer Organizations and the Right to…

Read More FAO publishes reports on consumer organizations and the Right to Adequate Food

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Victoria is leading a national consultation on behalf of all Australian Health Ministers on the use of the title surgeon by medical practitioners under the Health Practitioner Regulation National Law (National Law).  This is a duplication of contact from the Department of Health. It was received on 13th December, 2021. Health ministers are concerned that the regulatory framework…

Read More Medical practitioners’ use of the title surgeon under the National Law

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The Morrison Government is consulting on ways to strengthen the consumer guarantee and supplier indemnification provisions under the Australian Consumer Law. This is a media release from The Hon Michael Sukkar MP. It was originally published on 14th December, 2021. The consultation paper released today includes options for civil prohibitions and penalties for suppliers that fail to provide…

Read More Strengthening protections for consumers and small businesses

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Joint campaign from WEstjustice and CHOICE improves landlord insurance recoveries processes WEstjustice and CHOICE have secured insurance industry commitments to stop the practice of unfairly pursuing renters for accidental damage. This change means that no renter in Australia should receive a bill for accidental or unintentional property damage to the homes they rent. All major…

Read More Insurers stop renter robodebt and commit to minimum standards to protect tenants