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The Life Code Compliance Committee has released its inaugural Annual Report today. A copy of the accompanying media release can be found here. The Committee independently monitors subscribing insurers’ compliance with good industry practice, as set out in the Life Insurance Code of Practice (the Code). The Committee’s key purpose is to help…
Read More Busy start for life insurance compliance body
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Improving customer service, productivity and efficiency are just a few of the many benefits of a service management system. ISO has updated two standards in its service management series, with new features, topics and tips from the top. Read more here. Consumers Federation of Australia has a representative on the Standards Australia Technical Committee IT-030…
Read More IT Service management standards improve business processes and decision making
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The ACMA’s final set of rules to improve the experience for consumers moving to services delivered over the National Broadband Network (NBN) commence today. ‘The ACMA has been working hard on behalf of consumers to address issues of concern before we reach the peak rollout period for the NBN,’ said ACMA Chair Nerida O’Loughlin. Over…
Read More ACMA’s telco rules finalised
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More than 7,400 eyeliner products believed to contain lead have been seized by inspectors. Consumers are being warned to take care when purchasing cosmetics after testing by New South Wales Health of the eyeliners branded as ‘Hashmi Surma Special’ and ‘Hashmi Kohl Aswad’, revealed high levels of lead and other dangerous metals, including arsenic and…
Read More Take care when purchasing cosmetics
CHOICE and ACOSS’ research report Competition Policy and Human Services: Where Theory Meets Practice was released on Thursday 13th September 2018. The report assessed two areas of human service where various combinations of choice, contestability and competition have been significant in recent years – vocational education and training (VET) and employment services. It examined outcomes achieved,…
Read More Competition Policy and Human Services: Where Theory Meets Practice
Energy Consumers Australia today is proud to announce an annual scholarship to honour the memory of Dr Gill Owen, who passed away in August 2016. Dr Gill Owen was an inaugural Director of the Energy Consumers Australia Board.’ The CEO of Energy Consumers Australia, Rosemary Sinclair AM said today that Gill Owen was a respected…
Read More Scholarship to honour Dr Gill Owen
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Here is your chance to have your say about the My Health Record system – submissions invited on the Parliamentary inquiry into the expected benefits of the system and other issues, read more here. Individuals and organisations are invited to send in their opinions and proposals in writing (submissions) Preparing a submission to an inquiry. Submissions sought by 14 September…
Read More My Health Record – submissions invited
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The Australian Communications and Media Authority has approved new rules restricting gambling advertising during live sport streamed online. The Broadcasting Services (Online Content Service Provider Rules) 2018 prohibit gambling advertising during live sport that is streamed online between 5.00 am and 8.30 pm. At all other times, gambling advertising is also restricted. The ACMA developed the rules…
Read More New gambling ad rules kick in for online content service providers
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Faulty products continue to cause serious injury and harm to thousands of Australians, with more than 4.5 million items recalled by suppliers in the 2017-18 financial year. New figures show at least 10 people a day are injured and require medical attention as a result of unsafe products, according to mandatory reports provided to the…
Read More Half of all Australian homes affected by unsafe products
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The Federal Government is letting the worst and most harmful financial products in the community run wild, according to consumer advocates. It’s now one year, eight months, one week and fifteen days since the Government accepted recommendations to reform laws governing payday loans and consumer leases. Despite committing to bringing the reforms to Parliament by…
Read More Lobbyists beat the battlers on payday loans and rent-to-buy
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Despite being in existence for so long, Traditional Chinese Medicine (TCM) is still clouded in mystery and myths. Here’s one mystery revealed. The 2015 Nobel Prize in Medicine – awarded to a TCM expert for her anti-malarial Artemisinin – has ignited an intense sense of elevated hopes on the future and standards for the sector.…
Read More Traditional Chinese Medicine standards progressing
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Formal education provides a solid foundation for professional practice but alone does not give staff the skills, knowledge and behaviours needed to provide services competently, according to an inquiry undertaken by the Insurance Brokers Code Compliance Committee (the Committee). The inquiry found that staff needed to supplement their educational qualifications with on-the-job support and experience to develop…
Read More Brokers need formal qualifications and on-the-job training, inquiry finds
