Articles

Cans of food stacked on a shelf in a grocery store Cans of food stacked on a shelf in a grocery store

CFA’s recent submission on a consultation paper prepared by consultants on the Consistency of Food Regulatory Approaches in Australia and New Zealand identified labelling, food medicine, and health claims as the main areas of inconsistency. The submission included the following points: Labelling: The present requirements provide great scope for between jurisdiction inconsistencies in the assessment…

Read More CFA Submission on Consistency of Food Regulation

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Financial Rights Legal Centre has released a landmark report on the concept of Open Insurance – the application of the Consumer Data Right to the general insurance industry. This is a Financial Rights Legal Centre Media Release Financial Rights’ Chief Executive Officer Karen Cox said the Open Insurance report by Dr Richard Tooth of Sapere…

Read More Financial Rights report reveals risks and opportunities in Open Insurance

An apple on a pile of school books An apple on a pile of school books

Corporate regulator slams banks’ school marketing schemes as CHOICE calls on State and Territory Education Ministers to ditch Dollarmites. This is a CHOICE Media Release “CHOICE welcomes ASIC’s comprehensive review into school banking programs. This is the first time ever in over a century that these school-based marketing schemes have been reviewed,” says CHOICE CEO…

Read More “Nothing more than marketing schemes”: CHOICE on ASIC’s review of school marketing programs

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Consumer advocate CHOICE has released a statement in response to ASIC’s updated regulatory guide on time-sharing schemes, stating that ASIC has failed to clean up the harmful timeshare industry. The following is a CHOICE media release. “ASIC’s new rules for timeshare schemes have failed to protect consumers. ASIC has taken years to assess the regulations…

Read More “Failed to protect consumers”: CHOICE on ASIC’s timeshare regulations

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Consumer groups welcome yesterday’s passage of Royal Commission recommendations into law, but condemn the government for introducing the law to axe safe lending laws into the House. This is a joint media release by CHOICE, Consumer Action, Financial Counselling Australia and Financial Rights Legal Centre. “This week the government has proposed to slightly strengthen and…

Read More Consumer groups comment on Banking Royal Commission reforms

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Victoria has taken the lead among Australian states in recent years with significant reforms designed to protect Victorians from being ripped off by energy retailers and ensure people receive appropriate hardship assistance. There has been some success, but too many people are still falling through the gaps. This is a Consumer Action Media Release That’s…

Read More Victoria’s energy reforms positive but enforcement needed: Consumer Action

Smartphone hardware being repaired Smartphone hardware being repaired

The Productivity Commission has released an issues paper to assist individuals and organisations to prepare submissions to the Inquiry into Right to Repair. Right to Repair is a consumer’s ability to repair faulty goods, or access repair services, at a competitive price. This can include repair by a manufacturer, a third-party, or self-repair. The inquiry…

Read More Issues paper released for the Productivity Commission Inquiry into Right to Repair

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New analysis commissioned by the Australian Communications Consumer Action Network (ACCAN) shows that urgent action is needed to address the digital divide in remote Indigenous communities in the wake of COVID-19 lockdowns. This is an ACCAN Media Release While much of the nation turned to digital services such as videoconferencing and telehealth during the rolling…

Read More New research highlights urgent need to close digital divide for Indigenous communities

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The Australian Communications and Media Authority (ACMA) has today registered new rules that require telcos to detect, trace and block scam calls. The Reducing Scam Calls Code, developed by the telco industry, was a direct recommendation of the ACMA’s Combating Scams Action Plan. This is an ACMA Media Release The ACMA has worked closely with telcos and peak…

Read More New rules to detect, trace and block scam calls

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The independent committee that monitors the Customer Owned Banking Code of Practice (the Code) has released its annual report for a year marked by natural disasters and the COVID-19 pandemic, along with extensive regulatory changes stemming from the Financial Services Royal Commission. This is a Customer Owned Banking Code Compliance Committee Media Release Customer owned…

Read More Customer Owned Banking Code Compliance Committee releases Annual Report for 2019-20

a world map with pins in locations a world map with pins in locations

ISO/COPOLCO Capacity building mentorship program has appointed 10 mentors to work with representatives from 11 countries in Africa, the four appointed from Australia are all CFA Standards Representatives – John Henry working with participants in Malawi and Botswana, John Furbank with participants in the Seychelles, Antonio Bonacruz with participants in Zimbabwe and Heather Grain with participants in Zambia. The program aims to attain concrete standards-related consumer protection objectives and…

Read More Congratulations to CFA representatives appointed to an international mentorship program involving Zimbabwe, Botswana, Malawi, Zambia and the Seychelles

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Consumer data released by the Consumer Policy Research Centre (CPRC) reveals a growing proportion of young Australians left vulnerable as they face a future of mounting debt due to the lasting impact of COVID-19. This is a CPRC Media Release After 6 months of steep financial challenges, many young consumers have turned to unsustainable practices to get…

Read More Young people wading in sea of debt as they bear the brunt of COVID-19