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CHOICE survey of 6000 consumers reveals many businesses are giving consumers the run-around A new survey of 6000 CHOICE supporters has found that almost 3 in 4 (73%) have experienced poor customer service from a business they dealt with in the preceding year, and 85% believed that customer service provided by businesses is getting worse. …
Read More Over 70% of Consumers Experience Poor Customer Service
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ICAN’s Yarnin’ Energy project launched earlier this month after receiving funding from the Queensland Department of Energy and Climate’s, Enable Grants Program. ICAN CEO, Aaron Davis, said, “Inflation has seriously impacted household budgets and higher energy costs contribute to the current cost of living crisis. We’re excited to launch our Yarnin’ Energy project, which combines,…
Read More ICAN Launches Yarnin’ Energy as Cost of Living Crisis Continues
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Wheelchair user and disability advocate, Akii Ngo says accessibility standards for air travel must be drastically improved following an accident in May 2022. Akii fell from a Jetstar aisle chair while being pushed by a Jetstar staff member as they disembarked. The way the staff member operated the chair contributed to Akii’s accident. Akii says this…
Read More Calls for Airline and Airport Accessibility Standards
Barriers to Effective Resolution in the Telecommunications Industry; Key insights Report
Telecommunications Industry Ombudsman; Consumer Policy Research Centre
New research commissioned by the Telecommunications Industry Ombudsman (TIO) shows more than 75 percent of Australians have experienced some form of vulnerability in the last 12 months. The research, produced via a partnership between the Consumer Policy Research Centre (CPRC) and the TIO unearthed a suite of sobering assessments in relation to the vulnerability of the consumer…
Read More New Research Highlights Sorry State of Consumer Experience and Trust with Telcos
Money Yarns, Stronger Futures
The consumer, credit and debt issues of First Nations consumers in Victoria.
Integrated Practice Project Report 2021-2023
The Consumer Action Law Centre has today released a groundbreaking report titled Money Yarns, Stronger Futures. The report amplifies the voices of First Nations people, sharing their personal experiences to shed light on the significant challenges they face in achieving financial prosperity. Money Yarns, Stronger Futures not only highlights these challenges but also offers bold recommendations for both…
Read More Money Yarns, Stronger Futures – Highlighting Challenges and Bold Recommendations
At the 2024 ACCC National Consumer Congress, the Consumers’ Federation of Australia (CFA) was proud to present our Consumer Advocacy Award for the best consumer advocacy campaign or project of the past year. The nominees this year were all strong contenders: 1. Fair Call, direct regulation for telcos – formed from a coalition of consumer advocates…
Read More Design to Disrupt and Weathering the Storm Awarded the 2024 Consumer Advocacy Award
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Banks victim-shaming approach ‘immoral’- Tonkin New polling by Essential Media is unequivocal: the vast majority (75%) of Australians expect banks to keep their money safe from criminal scammers, and if they fail, to return it to their accounts. Australians lost a massive $2.74 billion to scammers in 2023, that’s hundreds of dollars for every household in our country…
Read More Banks Victim Shaming Approach ‘immoral’ and Out of Touch with Community Expectations
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The Australian Consumers Insurance Lobby Inc, Financial Rights Legal Centre (which operates the national Insurance Law Service), Queensland Consumers Federation, Consumers Federation of Australia, Unit Owners Association of Queensland and Owners Corporation Network are united in calling on the Queensland Government to show leadership in addressing the escalating crisis of insurance affordability. In the face…
Read More Joint Call for Action: Addressing Insurance Affordability in Queensland
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The Queensland Consumers Association (QCA) says action is needed to give consumers as well as suppliers a fairer go when dealing with supermarkets. QCA spokesperson Ian Jarratt says the Federal Government’s decision to change the Food and Grocery Code of Conduct to help farmers and other suppliers in their dealings s with large supermarkets, highlights…
Read More Consumers Want a Fair Go for Supermarket Shoppers Too
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The ACCC response to the latest draft of the Telecommunications Consumer Protections (TCP) Code validates long-held consumer concerns about the suitability of self-regulation to protect telecommunications consumers. The Australian Communications Consumer Action Network (ACCAN) welcomes and supports the comments of the Australian Competition and Consumer Commission (ACCC) on the May 20 draft of the TCP…
Read More Advocates Argue for Direct Regulation of Communication as an Essential Service
Fraud Alert
Super Consumers Australia welcomes the Financial Service Council’s Scam Mitigation Standard, but more work needed from Federal Government to fight scams in super
Read More Australians Expect Super Funds to Work Hard Against Scams and Fraud
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The Albanese Government has approved three consumer and small business advocates as designated complainants. Designated complainants will be able to submit complaints to the Australian Competition and Consumer Commission (ACCC) about significant or systemic market issues affecting Australian consumers or small businesses. When a designated complaint is lodged, the ACCC will be required to consider…
Read More New ‘Designated Complainants’ Appointed by Albanese Government
