Finance

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Consumer groups have welcomed the release of the Final Report of the Standing Committee on Economics’ Inquiry into Insurer’s responses to 2022 Major Floods. The groups have called on the insurance sector and the Insurance Council of Australia to accept all the recommendations and implement changes to their internal processes and the Code of Practice…

Read More Advocates Welcome Flood Inquiry Report, Urge Government to Act Now

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Financial Counselling Australia (FCA) has welcomed the Federal Government announcement of the next round of grants for Financial Wellbeing and Capability programs.  ? Applications are now open for the following grant programs:  Closed grant processes will follow for the National Debt Helpline, No Interest Loans Scheme (NILS), NILS for Vehicles, Saver Plus and Financial Counselling and…

Read More Grants Open for Financial Wellbeing and Capability

SCAM ALERT

The National Anti-Scam Centre is warning Australians that criminals are impersonating charities and offering fake financial assistance schemes to target people experiencing financial hardship.  No Interest Loan Schemes are offered by trusted charities such as Good Shepherd and the Salvation Army and are intended to support low-income earners and people in hardship who are experiencing…

Read More People in Hardship Targeted in Criminal Financial Assistance Scams

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The Australian Government’s cyclone reinsurance pool has begun delivering lower premiums for some consumers in some regions facing higher risk of cyclones, the ACCC’s third insurance monitoring report has found. However, the savings generated by the reinsurance pool have been offset to varying extents by other cost increases affecting insurance markets. These costs include the broader hardening…

Read More Savings from Cyclone Reinsurance Pool Present, Offset by Cost Increases

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Mandatory code of practice, subsidies for food transportation and increased income support needed A coalition of consumer and indigenous groups is calling on the National Indigenous Australians Agency (NIAA) to better protect vulnerable residents in remote areas. The organisations have welcomed the proposed National Strategy for Food Security in Remote First Nations Communities, but they…

Read More Consumer Groups Call on NIAA to Strengthen Remote Food Security Strategy

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Consumer Action Law Centre, CHOICE, the Australian Communications Consumer Action Network (ACCAN) and Super Consumers Australia, have welcomed the announcement from the Albanese Government of a consultation on a draft bill starting today, for the proposed Scams Prevention Framework. “I congratulate Assistant Treasurer Stephen Jones and the Albanese Government for pushing ahead with these scam…

Read More Advocates Welcome New Scam Framework, Urge Consumer Safeguards be at the Front and Centre

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The ACCC has granted authorisation to allow the Australian Banking Association (ABA), its member banks, Australia Post, retailers, supermarkets and other industry participants to collaborate so they can ensure there is continuity of cash-in-transit services.The ACCC’s authorisation allows the parties to collaborate and prepare for any suspension or disruption of cash-in-transit services.“It is important that…

Read More Collaboration to Support Cash-in-Transit Services Given Interim Authorisation

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From the Chair of the Banking Code Compliance Committee: This year we issued three sanctions to three banks for serious and systemic breaches of the Code [relating to deceased estates]. This action underscores our commitment to hold banks accountable for the promises they make under the Code and to respond firmly where we find serious…

Read More BCCC Releases 2023-2024 Annual Report, Deceased Estates a Focus of Investigation

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A new report published today from the Australian Securities and Investments Commission (ASIC) reveals a “shameful neglect of thousands of banking customers who have been scammed through no fault of their own and collectively lost millions of dollars”, says Consumer Action Law Centre CEO, Stephanie Tonkin. The report, Anti-scam practices of banks outside the four major…

Read More ASIC Report Reveals “shameful neglect” of Banks to Customers

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The New South Wales government has introduced groundbreaking legislation that imposes the strictest obligations on strata managers in Australia regarding the disclosure of insurance commissions. This legislative move follows a series of public concerns, including those raised by ABC’s 7:30 Report and ACIL, which earlier this year referred 146 instances of misconduct to regulatory authorities.…

Read More NSW Government Proposes Nation’s Strictest Disclosure Obligations for Strata Managers

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As a financial ombudsman, AFCA is a for-purpose organisation that provides a free service for individuals and small businesses. AFCA listen to and work with their customers and financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference. AFCA is seeking interested Industry and…

Read More Australian Financial Complaints Authority – Consumer Panel Members

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With ongoing cost of living pressures impacting household budgets, the Consumer Affairs Victoria has come up with some tips to help you become an informed and savvy consumer and to save some money along the way. When you shop, think carefully before you buy. Learn more about consumer guarantees here. Save at the checkout by…

Read More Top Consumer Tips to Beat Cost of Living Pressures