Finance

Financial Counselling Foundation

“The $7.75 million will enable the foundation to not only provide support to existing grants that are
about to expire, but also implement new projects,” Mr Brouwer said. “This comes at a time of great
financial hardship and, consequently, a time of huge pressure on the financial counselling sector.
“Our funding priorities include family violence victims, tenants at risk of homelessness, First Nations
communities and people in prison.”

Read More Financial Counselling Foundation Welcomes Generous Industry Donation

View of car dashboard and out of front window

Original from the Insurance Council of Australia (ICA), released there on 10/05/2023. The Motor Vehicle Insurance and Repair Industry (MVIRI) Code of Conduct Committee (CAC) has received Dr Michael Schaper’s final report on the independent review of the Motor Vehicle Insurance and Repair Industry Code of Conduct (the Code). The report provides 15 recommendations in…

Read More Motor Vehicle Insurance and Repair Industry Code of Conduct – Independent Review

Original media release on 9/05/2023 by Super Consumers Australia (SCA). The Federal Government has strengthened the superannuation system today by ensuringpeople are paid the super they earn, creating fairer super tax concessions and providinglong-term funding to continue an independent superannuation consumer advocate. SuperConsumers Australia has been delivering on this mission for the last five years…

Read More Voice for Consumers Will Strengthen Superannuation

man on phone

“Cost of living issues aren’t going away for the foreseeable future, so it’s particularly concerning that over 40% of the Australian adult population are unaware that they can contact their telco provider for help managing their bills. This research shows that it is imperative that financial hardship policies are promoted by telcos and made easily accessible on their websites,”

Read More Consumers Want (and need) More from Telcos

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Super Consumers Australia welcomes the Federal Government’s announcement that people will now be paid super at the same time as wages. The move will see more money in the pockets of Australians at retirement and help the regulator crack down on wage theft.

Read More Super Payday

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With the release of the Australian Prudential Regulation Authority’s (APRA) ‘Choice Heatmap‘ which provides greater performance transparency and scrutiny on various multi-sector Choice investment options, Super Consumers Australia (SCA) released a media statement on 26/04/2023 (below) calling for more transparency and testing while emphasising the specific vulnerability of Australian retirees: “It is appalling that after…

Read More “Some super funds shouldn’t be in the market”

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Australia’s four major banks are failing their customers by taking a ‘variable and…less mature’ approach to scams than expected, with ‘inconsistent and narrow approaches to determining liability’ as well as gaps in how they detect and stop scam payments, according to Report 761 today from the Australian Securities and Investment Commission (ASIC).

Read More ASIC Report says Australian Banks are Failing Customers

Triangular road signs with 'scam' written in all caps

The Australian Competition and Consumer Commission (ACCC) has just released its 2022 Targeting Scams report in which it found an 80% increase in total losses compared to 2021. Using data from regulators and government agencies, the report highlights the need for further collaboration between government bodies, banks, regulators, telcos, and digital platforms to close “significant…

Read More ACCC Calls for United Front as Scammers Steal Over $3bn from Australians

The Consumers’ Federation of Australia has made a further submission to the Australian Competition & Consumer Commission (ACCC) about the proposed merger of ANZ Banks and Suncorp Bank. The submission, following the publication of ACCC’s preliminary views, agrees with the ACCC that there are regulatory and structural barriers for smaller providers and newer entrants in…

Read More CFA Response to Proposed Suncorp-ANZ merger

COTA

The trend towards digital and cashless banking is already negatively impacting many vulnerable Australians as COTA (Council on the Ageing) highlighted in their recent media release, as seen below: The closure of cash services at bank branches risks cutting off access to vital and basic banking services for many older Australians, particularly our most vulnerable,…

Read More COTA: Don’t lock vulnerable Australians out of banking

sitting person with cane

The Australian Communications Consumer Action Network (ACCAN), along with the Public Interest Advocacy Centre (PIAC), has found that while direct debit may work for some consumers direct debits automatic system and lack of flexibility created unfair additional costs and financial distress for vulnerable consumers. In a media release (05/04/2023) ACCAN said: A thriving and competitive…

Read More Direct Debit for Telcos and Utilities a Problem for Vulnerable Consumers