Post thumbnail
The ACCC has accepted a court-enforceable undertaking from apparel business Hard Rock Enterprises Pty Ltd in which it admitted to engaging in resale price maintenance and making false or misleading representations about consumers’ rights to return faulty or incorrect products. Hard Rock is an Australian business which sells blank apparel to retailers on a wholesale…
Read More Apparel business admits to illegal activity
Salespeople
Do Not
Knock
Leave these premises immediately
Consumer Action Law Centre is calling for a nationwide ban on unsolicited selling in the first ever designated ‘super’ complaint presented to the Australian Competition and Consumer Commission (ACCC). A designated complaint is a new power that allows complainants to raise an issue with the ACCC, which the ACCC is required to consider and come back with…
Read More Unsolicited door-to-door sales the target of Australia’s first Designated Complaint
Post thumbnail
The Queensland Consumers Association (QCA) has welcomed the Australian Competition and Consumer Commission’s (ACCC) recognition of the need to greatly improve the national grocery unit pricing system in the final report of its supermarket inquiry released today. Unit pricing, (the price per unit of measure – for example $1.41 per 100g for a 765g packet…
Read More Advocates welcome ACCC Supermarket Inquiry unit pricing recommendations
Post thumbnail
Preliminary research commissioned by the Australian Communications Consumer Action Network (ACCAN) raises alarm bells for policymakers and regulators. Findings point to widespread consumer harm and deep mistrust in the telecommunications industry. The polling, conducted as part of the first tranche of ACCAN’s consumer sentiment research, highlights troubling experiences of telco behaviour and unmet expectations. “Given…
Read More Research highlights consumer distrust in broken telco system
Post thumbnail
Today [12/03/2025], CHOICE is releasing its submission to the Federal Government’s consultation on the draft Aviation Customer Rights Charter (the Charter). While the draft Charter represents an important step in the right direction, it needs more work to give consumers clear, comprehensive and strong rights when flights don’t go to plan. “The draft Charter may…
Read More Draft for the new Aviation Customer Rights Charter may be weaker than the consumer law
Post thumbnail
The ACCC has marked a further milestone in the transition steps towards the new merger regime with the release of the draft merger assessment guidelines for consultation. The merger assessment guidelines outline the analytical framework the ACCC will apply when assessing notified acquisitions under the new regime, reflecting best practice for competition assessments. While the new regime…
Read More ACCC opens consultation on assessment guidelines for merger reform
Post thumbnail
Australia’s peak communications consumer body, ACCAN, has today called for the weak and ineffective industry-drafted Telecommunications Consumer Protections (TCP) Code to be scrapped in favour of robust and enforceable industry standards that better protect Australian consumers. Communications are an essential service – yet the rules which exist to protect communications consumers are failing in their…
Read More Time to scrap ‘consumer protection’ rules that don’t protect consumers
Post thumbnail
The 2022 Insurance Brokers Code of Practice (the Code) is currently under review. The National Insurance Brokers Association (NIBA) is actively seeking engagement with the review from the consumer sector and has provided the Consumers’ Federation of Australia (CFA) with funding to support the consultation. The Independent Reviewer, Phil Khoury (CKR Consulting), is examining several…
Read More Review: Insurance Brokers Code of Practice
Post thumbnail
The past decade has been the warmest on record, and extreme weather has become routine in many nations, disrupting lives and livelihoods. At the same time, biodiversity loss and pollution are posing a growing threat to planetary and human health. It is increasingly clear that the impact of these crises is not just environmental, but economic and social too and is undermining progress towards the Sustainable Development Goals (SDGs). To remain within planetary boundaries, we will need…
Read More A Just Transition to Sustainable Lives: World Consumer Rights Day 2025
News
Consumer Action Law Centre says a report released today from the National Anti-Scam Centre, Targeting scams, reveals a welcome fall in the value of reported scams losses for 2024 (down by 25.9% to $2.03 billion). Still, the huge sum lost by nearly half a million victims, in the midst of a cost-of-living crisis, is deeply concerning. “While…
Read More Scam losses fall, but the cost is still too high
Magnifying glass over the word 'facts', with 'facts' repeated for 12 lines.
Assistant Treasurer, Stephen Jones has announced strengthened pathways for victims to seek compensation where wrongdoing has occurred. A Ministerial Direction announced yesterday, will empower the Australian Financial Complaints Authority (AFCA) to investigate every bank involved in the scam, both the sending and receiving bank. Consumer Action Law Centre CEO Stephanie Tonkin thanked the Assistant Treasurer for his…
Read More AFCA empowered to investigate all banks involved in a scam
Post thumbnail
ACCC Chair Gina Cass-Gottlieb has stressed the positive impacts of a competitive economy for consumers as she outlined the agency’s priorities for the 2025-26 financial year. Speaking at a Committee for Economic Development of Australia event in Sydney today, Ms Cass-Gottlieb outlined the agency’s annual compliance and enforcement priorities which include working decisively on consumer…
Read More ACCC releases 2025-26 enforcement and compliance priorities
