consumer advocacy Archives - Page 4 of 9 - Consumers' Federation of Australia

29 August , 2024

ASIC Report Reveals “shameful neglect” of Banks to Customers

A new report published today from the Australian Securities and Investments Commission (ASIC) reveals a “shameful neglect of thousands of banking customers who have been scammed through no fault of their own and collectively lost millions of dollars”, says Consumer Action Law Centre CEO, Stephanie Tonkin. The report, Anti-scam practices of banks outside the four major…

27 August , 2024

Improving Advocacy by Aged Care and Disability Services – New Standard Published

Empowering older people and people with disability to participate effectively in decisions affecting the quality of their lives is a keystone of a civil society. The recent Royal Commissions on ageing and disability highlighted the importance of government-funded advocacy services in the empowerment of older people and people with disability when they need to access government-funded…

8 August , 2024

Over 70% of Consumers Experience Poor Customer Service

CHOICE survey of 6000 consumers reveals many businesses are giving consumers the run-around A new survey of 6000 CHOICE supporters has found that almost 3 in 4 (73%) have experienced poor customer service from a business they dealt with in the preceding year, and 85% believed that customer service provided by businesses is getting worse. …

6 August , 2024

Advocates Continue Call for Reimbursement Policy as Scam Complaints to AFCA go ‘off the charts’

The Australian Financial Complaints Authority (AFCA) received a record number of complaints in 2023-24 after disputes to the ombudsman service increased 9 per cent to more than 105,000 for the year. Complaints about scams, online and personal transaction accounts, credit cards, and personal loans all saw significant increases. Consumer Action Law Centre CEO Stephanie Tonkin…

2 August , 2024

Telco Accessibility Taskforce Accepting Expressions of Interest

The Telecommunications Industry Ombudsman is establishing a Telco Accessibility Task Force to remove the barriers to effective dispute resolution in the telecommunications industry and improve the industry’s ability to address consumer issues. We are calling for expressions of interest to join the Task Force from cross-sector leaders and decision-makers at telecommunications providers, consumer groups, relevant…

18 July , 2024

Design to Disrupt and Weathering the Storm Awarded the 2024 Consumer Advocacy Award

At the 2024 ACCC National Consumer Congress, the Consumers’ Federation of Australia (CFA) was proud to present our Consumer Advocacy Award for the best consumer advocacy campaign or project of the past year. The nominees this year were all strong contenders: 1. Fair Call, direct regulation for telcos – formed from a coalition of consumer advocates…

16 July , 2024

Banks Victim Shaming Approach ‘immoral’ and Out of Touch with Community Expectations

Banks victim-shaming approach ‘immoral’- Tonkin New polling by Essential Media is unequivocal: the vast majority (75%) of Australians expect banks to keep their money safe from criminal scammers, and if they fail, to return it to their accounts. Australians lost a massive $2.74 billion to scammers in 2023, that’s hundreds of dollars for every household in our country…

15 July , 2024

Joint Call for Action: Addressing Insurance Affordability in Queensland

The Australian Consumers Insurance Lobby Inc, Financial Rights Legal Centre (which operates the national Insurance Law Service), Queensland Consumers Federation, Consumers Federation of Australia, Unit Owners Association of Queensland and Owners Corporation Network are united in calling on the Queensland Government to show leadership in addressing the escalating crisis of insurance affordability. In the face…

5 July , 2024

Advocates Argue for Direct Regulation of Communication as an Essential Service

The ACCC response to the latest draft of the Telecommunications Consumer Protections (TCP) Code validates long-held consumer concerns about the suitability of self-regulation to protect telecommunications consumers. The Australian Communications Consumer Action Network (ACCAN) welcomes and supports the comments of the Australian Competition and Consumer Commission (ACCC) on the May 20 draft of the TCP…

3 July , 2024

New ‘Designated Complainants’ Appointed by Albanese Government

The Albanese Government has approved three consumer and small business advocates as designated complainants. Designated complainants will be able to submit complaints to the Australian Competition and Consumer Commission (ACCC) about significant or systemic market issues affecting Australian consumers or small businesses. When a designated complaint is lodged, the ACCC will be required to consider…

2 July , 2024

Consumers International Speaks With Intergovernmental Group of Experts for Consumer Protection Law and Policy

False information, widespread political change, budgetary cuts. These are just some of mounting issues facing civil society in 2024 at a time when the role they play is needed more than ever. Next week, Consumers International joins discussions at the United Nations Conference on Trade and Development’s (UNCTAD) to discuss the role of consumer organisations, the value…

2 July , 2024

Consumer Representative – General Insurance Code Governance Committee

The General Insurance Code Governance Committee (CGC) is an independent body that monitors and enforces insurers’ compliance with the General Insurance Code of Practice. The Code covers many aspects of a consumer’s relationship with their insurer, from buying insurance to making a claim, to providing options to those experiencing financial hardship, to the process for…